91 guides covering whatsapp on the Sparkforge platform.
- 30-Day Free WhatsApp Subscription Trial in Sparkforge Sparkforge offers a 30-day free WhatsApp subscription trial running June 12 to September 1, 2025. Agencies and sub-accounts can activate WhatsApp without subscr
- About your WhatsApp Business phone number's quality rating WhatsApp rates your business phone number Green, Yellow, or Red based on the last seven days of customer feedback and block reasons. Low quality can flip the nu
- Audit Logs for WhatsApp Business in Sparkforge WhatsApp Audit Logs record who changed each WhatsApp asset (phone numbers, templates, flows, WABAs), what they did, and when. Open Settings > Audit Logs in the
- Can I use my existing Whatsapp number for registration in Gosparkforge You can use an existing WhatsApp number in Sparkforge only by migrating it to the WhatsApp Business API through Meta. Once migrated, the number leaves the Whats
- Do I need a Meta Business Page to use whatsapp in Sparkforge and How can I create one. Yes. WhatsApp in Sparkforge requires a Meta Business Account because the WhatsApp Business API is managed by Meta. You don't need a Facebook Page, but you do ne
- Error: "The message was not delivered due to high-quality user experience" This WhatsApp error is Meta throttling marketing templates to protect users from over-messaging. Send a utility template instead, or wait and retry the marketin
- Error: Business account is restricted from messaging users in this country WhatsApp blocks cross-country messaging into and out of Brazil and Indonesia. The restriction is enforced by WhatsApp (Meta), not Sparkforge, and there is no ov
- Error: The message was not delivered due to the "WhatsApp undelivered" error WhatsApp Message Undeliverable errors come from missing WhatsApp on the recipient's number, marketing-template throttling, outdated app versions, declined ToS,
- Error: “This number is registered to an existing WhatsApp account” WhatsApp lets a number live on only one account at a time. Delete it from the existing WhatsApp or WhatsApp Business app, wait up to a few minutes for release,
- Error: “This phone number is already registered to a WhatsApp account” This error means the phone number is still linked to another WhatsApp account. Delete it from the existing WhatsApp app or provider, wait a few minutes for What
- How to Cancel WhatsApp subscription Open Settings > WhatsApp, click the three dots, choose Cancel Subscription, and pick a reason. Only Agency Admins and Owners can cancel. Prorated refunds arrive
- How to Convert a Marketing Template into a Utility Template Using the Template Rewriter WhatsApp does not allow direct category changes from Marketing to Utility. Use Sparkforge's Template Rewriter to revise the content and submit a new Utility tem
- How to Delete WhatsApp Phone number Open Settings > WhatsApp, click the three dots next to the number, choose Delete, then confirm with your password. The number is unlinked permanently and cannot
- How to Enable WhatsApp in your account? Buy a Sparkforge phone number, link a Facebook Business account, create a WhatsApp Business Account, then verify your number by SMS or call. The number cannot r
- How to Request a Review for Automatic Reclassification of a Utility Template to Marketing by Meta If Meta reclassifies a WhatsApp Utility template as Marketing, you have a 45-day window to appeal in WhatsApp Manager. Open the affected business account, reque
- How to Resolve the Issue of Duplicate Contacts for WhatsApp Messages If WhatsApp messages keep creating duplicate contacts even with “Allow Duplicate Contact” disabled, set Phone as the secondary search preference under Business
- How to Set Up WhatsApp for a Sub-Account in Sparkforge Sparkforge supports three WhatsApp connection paths: keep using your existing WhatsApp Business App alongside Sparkforge (Coexistence), register a brand-new num
- How to Setup and Use Trigger Links in WhatsApp Templates Trigger Links in WhatsApp Templates let you place tracked buttons or inline links in WhatsApp V2 messages. Sparkforge records the click so workflows can branch
- How to Use the WhatsApp Media Templates Sub-account admins and users can now send pre-approved WhatsApp media templates — text, image, video, file, and location — directly from the Sparkforge mobile a
- How to Verify Your Business on Meta Open Security Centre in your Meta Business portfolio, enter your legal business info, match public records or upload a license, then verify ownership by email,
- How to Verify Your Phone Number on WhatsApp Business Verify your WhatsApp Business phone number from Settings, pick SMS or voice OTP delivery, and enter the code. The process is usually instant and only needs to b
- How to create a WhatsApp Template? WhatsApp templates are required to send outbound messages. Build them in Sparkforge under Settings > WhatsApp > Templates, fill in variables and CTAs, and submi
- How to fix error "Your phone number isn't eligible to connect to the WhatsApp Business Platform. More activity on the WhatsApp Business App is needed to help determine eligibility." while onboarding for coexistence WhatsApp blocks numbers without enough Business App activity from onboarding to the Business Platform. Build a usage history through real customer messaging on
- How to import WhatsApp templates using Snapshots into sub accounts Snapshots in Sparkforge let agencies clone WhatsApp templates from one sub-account into others. Both sub-accounts need WhatsApp connected first, and imported te
- How to send Images, Video, Audio and Document via WhatsApp WhatsApp media (image, video, audio, document) only sends inside the 24-hour customer service window. Build a workflow that runs the WhatsApp Customer Service W
- How to send WhatsApp Media: Images, Videos, Audio, Document via Workflow The Sparkforge WhatsApp Media workflow action sends images, videos, audio, or documents automatically — but only inside the 24-hour customer service window open
- How to troubleshoot Sub-account that's connected to WhatsApp Coexistence doesn't have the option to disable it Sub-accounts using WhatsApp Coexistence don't expose a disable toggle in Sparkforge. Disconnect the integration from the WhatsApp Business mobile app to break t
- How to troubleshoot Unable to send OTP to verify Whatsapp number on the sub-account WhatsApp OTPs fail on a Sparkforge sub-account when the number is already registered with the regular WhatsApp Business app. Deactivate that account or use a di
- How to troubleshoot Unable to send OTP to verify Whatsapp number on the sub-account WhatsApp blocks OTP delivery when the number is already registered with WhatsApp Business or Messenger. Use a fresh number or delete the existing WhatsApp accou
- How to use Sparkforge/Twilio phone number for WhatsApp Business Account Use a Sparkforge or Twilio number to register a WhatsApp Business Account — no separate WhatsApp number needed. Set up call forwarding, connect Stripe (if resel
- How to verify the business page in Facebook Meta requires business verification for certain WhatsApp Business Platform features. You'll need a registered business with an official phone or address, plus a
- Important Update: : WhatsApp Marketing Messages to U.S. Numbers Paused Starting April 1, 2025 Starting April 1, 2025, Meta paused WhatsApp marketing template messages to U.S. phone numbers. Utility templates, authentication templates, Click-to-WhatsApp a
- Issue: Old Whatsapp Voice Notes Appearing Blank in Conversations WhatsApp voice notes older than 30 days appear blank in Sparkforge conversations because Meta's media retention policy deletes conversation media after that per
- MM Lite Explained: Faster, Simpler WhatsApp Marketing at Scale MM Lite is Meta's optimized API for WhatsApp marketing messages. Enabling it in Sparkforge improves delivery rates, prioritizes engaged users, and adds time-to-
- Marketing Opt-out Button to Your Message Template Adding a Marketing Opt-Out button to WhatsApp marketing templates gives recipients a low-friction alternative to blocking your number. It protects your quality
- Missed Call WhatsApp Back: Setup & Best Practices Missed Call WhatsApp Back sends an automatic WhatsApp message when an inbound call goes unanswered. Toggle it on under Settings, customize the message with vari
- Native WhatsApp Voice Notes & Transcripts in Sparkforge Sparkforge sends outbound WhatsApp voice notes in WhatsApp's native OGG/Opus format so they play inline. Recipients with transcripts enabled in their WhatsApp a
- Organize WhatsApp Templates Using Folders in Sparkforge Sparkforge supports nested folders for WhatsApp templates. Group templates by campaign or use case, move templates and folders, and track delivered counts and w
- Per-User Marketing Template Message Limits WhatsApp limits how many marketing template messages a person can receive across all businesses. The limit only applies to messages that would open a new market
- Requesting an Official Business Account: WhatsApp Blue Tick To request the WhatsApp Blue Tick (Official Business Account), enable two-step verification on the phone number, finish Business Verification and Display Name a
- Save WhatsApp Media to Contact Documents in Sparkforge Add to Documents stores inbound and outbound WhatsApp attachments inside a contact's Documents folder for one year, so files do not disappear when Meta's native
- Select WhatsApp To and From Numbers in Conversations Sparkforge automatically picks the correct WhatsApp From number when starting or replying to conversations, locks it inside active 24-hour sessions, and switche
- Send Interactive WhatsApp Messages from Sparkforge Workflows The WhatsApp Interactive Messages action in Sparkforge automation sends reply buttons, list menus, location cards, contact cards, and CTA URL buttons. The 24-ho
- Template Categorisation Guidelines WhatsApp templates fall into three categories: Marketing (promotional, flexible), Utility (transactional, user-triggered), and Authentication (OTPs only). Picki
- Troubleshooting WhatsApp Coexistence Chat History Sync Issues (Right After Onboarding) If your WhatsApp chat history isn't showing after onboarding to Coexistence, the sync hasn't finished. Keep the WhatsApp mobile app open with a stable connectio
- Troubleshooting a Restricted WhatsApp Business Account A restricted WhatsApp Business account can't send or receive messages. Request a review through Meta's Business Support Home, verify your identity with a phone
- Upcoming Changes to WhatsApp Business Platform WhatsApp moves to per-message pricing on July 1, 2025, blocks marketing templates to U.S. numbers from April 1, 2025, and retires the OBO onboarding model on Se
- View policy violation details for your WhatsApp Business account Open Business Support Home, drill into the restricted WhatsApp Business account, click See details on the policy issue, and use Request review to file an appeal
- What to Do When Business Account has been locked or banned If Meta locks your Business Account, file an appeal through the Account Quality dashboard with verification documents. Most reviews finish in 3-7 business days,
- What to Do When Your Meta Account Is Disabled or Business account is locked If Meta bans your Facebook or WhatsApp Business account, file an appeal through the Account Quality dashboard with verification documents and a clear business u
- WhatsApp - Messaging Limits WhatsApp business portfolios start at 250 unique recipients per 24 hours. Verify your business or send 2,000 quality messages in 30 days to reach 2,000. Beyond
- WhatsApp - Workflow Integration Sparkforge workflows can trigger on WhatsApp replies, send templates or free-text messages, wait for customer responses, and toggle DND on STOP keywords. Combin
- WhatsApp Bulk Action - Failure Messages Fallback to SMS Enable SMS fallback inside a WhatsApp bulk campaign so blocked or undelivered messages reroute to SMS automatically. Fallback fires only on hard Meta delivery f
- WhatsApp Bulk Actions in Sparkforge | Send, Preview & Track Campaigns Sparkforge Bulk WhatsApp Actions send approved template messages to selected contacts or Smart Lists, with runtime preview, media replacement, and per-contact s
- WhatsApp Business API Error #131037 — Display Name Approval Required Error #131037 means your WhatsApp Business number's display name has not been approved by Meta. Until it is approved, the number cannot send or receive messages
- WhatsApp Business Display Name: Guidelines, How to Change It, and Declined Fixes Change your WhatsApp Business display name through Meta WhatsApp Manager (or contact Direct Support if you have an Official Business Account). Avoid emojis, slo
- WhatsApp Business Onboarding Checklist in Sparkforge Once your WhatsApp Business connection is live in Sparkforge, the onboarding checklist appears automatically and links you to the six setup steps that drive mos
- WhatsApp Business Profile Management Update your WhatsApp Business profile photo from Settings > WhatsApp > Numbers > Update Business Profile. Use a 640x640 square image at most 5 MB to avoid resiz
- WhatsApp Calling WhatsApp Calling (beta) lets you handle inbound and outbound voice calls from inside Sparkforge. Customer permission is required for outbound calls, and per-min
- WhatsApp Coexistence: Feature for Dual-Platform Messaging WhatsApp Coexistence links your existing WhatsApp Business App to Sparkforge through Meta's Cloud API, so you can run bulk campaigns and automations from the CR
- WhatsApp Contact Management and Smartlist The Valid WhatsApp field tags every contact as Valid, Invalid, or Not Validated based on real send and receive activity. Filter on it to build a smartlist of de
- WhatsApp Delivery Status under Workflows Sparkforge workflows can wait for WhatsApp delivery status and branch with If/Else logic, letting you fall back to SMS or email when a WhatsApp message does not
- WhatsApp Error: "In order to maintain a healthy ecosystem engagement, the message failed to be delivered" Meta blocks WhatsApp marketing messages when recipients hit engagement limits or your business shows low engagement signals. Fix it with relevant templates, spa
- WhatsApp Error: “Message failed to send because more than 24 hours have passed since the customer last replied” WhatsApp closes the customer service window 24 hours after the customer's last reply. To message them after that, send a pre-approved WhatsApp template message.
- WhatsApp Error: “Message type is currently not supported” WhatsApp's "Message type is currently not supported" error means you tried to send a format or media type its Business API doesn't accept. Use approved file typ
- WhatsApp FAQs WhatsApp Business inside Sparkforge follows Meta's rules for templates, opt-in, and conversation pricing. Unsubscribing preserves your numbers and templates. In
- WhatsApp Flows: In app Appointment Booking WhatsApp Flows let contacts book appointments without leaving the chat. Build the flow under Settings > WhatsApp > Flows, link it to a calendar, and send it fro
- WhatsApp Full Setup Guide for Agency Connect your agency Stripe account, set WhatsApp pricing in Agency Dashboard > Reselling, and either auto-resell or directly deploy WhatsApp per sub-account.
- WhatsApp Marketing & Bulk Actions: Quality Score & Deliverability Best Practices Meta scores your WhatsApp number based on user feedback and engagement. To keep messages flowing, send only to opted-in contacts, scale volume gradually, and pa
- WhatsApp Media Templates WhatsApp media templates let you send images, videos, PDFs, and location pins through Sparkforge once Meta approves the template. Build them under Settings > Wh
- WhatsApp Messages Errors: Meta Chose Not to Deliver and Message Undeliverable 'Meta Chose Not to Deliver' means WhatsApp throttled a marketing template due to per-user limits. 'Message Undeliverable' means the recipient's number, app vers
- WhatsApp Onboarding Failure: “Please create a new WhatsApp Business Account since a payment method already exists for the current WhatsApp Business Account” Meta blocks reusing a WhatsApp Business Account that already has a payment method tied to another provider. Create a new WABA in Meta Business Manager and selec
- WhatsApp Platform Pricing & Feature Comparison Sparkforge WhatsApp is $10/mo flat with free incoming, replies, and service conversations. Outbound template messages run at Meta's official country-based rates
- WhatsApp Pricing, Billing & Rebilling Guide for Sparkforge WhatsApp in Sparkforge bills per delivered message split across Marketing, Utility, Authentication, and Service categories. Sub-account subscription is $10/mont
- WhatsApp Schedule Send In Sparkforge Conversations, schedule WhatsApp templates for any future time, and schedule free-form messages within the 24-hour customer service window.
- WhatsApp Snippets & Templates in Sparkforge | Send, Preview & Replace Media Snippets are reusable text or media for the WhatsApp 24-hour window. Templates are pre-approved messages for outside that window — you can now preview them at s
- WhatsApp Template Error: “New English (US) content can't be added while the existing English (US) content is being deleted. Try again in 4 weeks or consider creating a new message template.” After deleting English (US) content from a WhatsApp template, Meta blocks new English (US) content on that template name for up to 4 weeks. Wait, or create a ne
- WhatsApp Template Error: “body: Parameter at index contains URL” Meta does not allow full URLs inside WhatsApp template body variables. Move the link into the approved static body, into a CTA website button, or into a dynamic
- WhatsApp Template Statuses and Best Practice WhatsApp templates need approval before they can send to customers outside the 24-hour service window. Status changes (In-Review, Active, Paused, Disabled) refl
- WhatsApp V2 Action WhatsApp V2 Action automates WhatsApp messages inside Sparkforge workflows with smart branching from button replies, timeout fallbacks, wait-for-reply pauses, a
- WhatsApp Voice Note Sparkforge can send WhatsApp voice notes up to 10 minutes long from inside an open service conversation. Allow microphone access, record, and send.
- WhatsApp Voice Notes in the Mobile App The Sparkforge mobile app lets you record, pause, resume, and send WhatsApp voice notes from inside any conversation. White-label apps need an update request to
- WhatsApp: Customer Service Window Check The WhatsApp Customer Service Window Check tells your workflow whether a 24-hour customer service window is open. If open, send unlimited free-form messages (up
- WhatsApp: In‑App Business Verification Sparkforge supports Meta's Partner-Led WhatsApp Business Verification inside the platform. Upload your documents, submit to Meta, and track approval status with
- WhatsApp: Template Level Analytics Sparkforge tracks per-template WhatsApp metrics — sent, delivered, read, and button clicks for URL and Quick Reply buttons — under Settings > WhatsApp > Templat
- WhatsApp: Workflow Statistics Sparkforge workflows include a Statistics tab on every WhatsApp action that breaks down totals, sent, delivered, read, pending, and failed messages. Open the ac
- Why Does the “Payment Failed” Message Appear During WhatsApp Integration? If a sub-account sees "Payment Failed" during WhatsApp integration, the issue is at the agency level — not the sub-account. Retry the failed invoice in agency S
- Why WhatsApp Templates Are Rejected with an “Invalid Format” Error WhatsApp templates get rejected for an "Invalid format" error mostly because of malformed parameters, policy violations, character limit overruns, or duplicate
- Why You Can’t Edit Certain Whatsapp Templates WhatsApp templates lock for five reasons: Meta approval, API origin, active use, strict category, or under review. Clone the template, edit the copy, and resubm
- Why a WhatsApp Message Was Not Delivered A WhatsApp message can show 'sent' but not 'delivered' when the recipient is offline more than 30 days, has blocked your number, sits in a restricted region, ru
- Workflow Trigger: Click to WhatsApp Ads & Facebook Page CTA The Click-to-WhatsApp Ads trigger fires a Sparkforge workflow the instant someone messages from a Meta ad or your Facebook Page CTA. Reply within 24 hours to qu