How to View WhatsApp Business Policy Violations and File an Appeal

If your WhatsApp Business account is restricted, Meta lets you see exactly which policy was violated and request a review. You have 90 days from the notification to appeal.

View violation details

1. Open Business Support Home.
2. Under My accounts, click View my accounts.
3. Scroll to the business portfolio holding the restricted WhatsApp Business account. It may be flagged Assets restricted.
4. Click into the business portfolio.
5. Scroll to the WhatsApp accounts section and find the restricted account (look for Account issues or Account disabled).
6. In the Activity issues section, open the Available for review tab and click the policy issue.
7. Click See details next to the issue.

What See details shows

• Summary of the policy that was violated, with a link to the policy text.
• Any active restrictions and the consequences if it happens again.
• Guidance on avoiding future violations.
• Steps to resolve the violation, if resolution is possible.
• How to file an appeal.

File an appeal and request a review

1. Follow the steps above to reach the Available for review tab.
2. Select the policy issue you want to appeal.
3. Click Request review.
4. Pick an Appeal reason.
5. Optional: add details that help reviewers understand your case.
6. Click Submit.

Reviews typically complete in 24 hours. If the decision reverses the violation, the restriction lifts. Track status in the In review tab.