WhatsApp Coexistence in Sparkforge: Dual-Platform Setup

WhatsApp Coexistence connects your existing WhatsApp Business App to Sparkforge through Meta's Cloud API. You manage the same number from your phone and the CRM at the same time, with no service disruption and no policy risk.

What WhatsApp Coexistence Does

Coexistence is a dual-platform integration. After setup you can:

• Reply to customers from the phone or the CRM without losing chat history.
• Run bulk campaigns, workflows, and analytics inside Sparkforge.
• Keep using Status, Groups, Calls, Catalog, and Labels in the WhatsApp Business App.

Key Benefits

• Quick connect: link the apps with a single QR scan.
• Shared inbox: the same conversations appear on mobile and in the CRM.
• Chat sync: import up to six months of chat history and every WhatsApp contact.
• CRM features: bulk broadcasts, workflows, interactive templates, voice notes, appointment links, analytics.
• Compliant pricing: Cloud API messages follow Meta's normal pricing; mobile-app messages stay free.

Prerequisites and Limitations

• Phone numbers from Nigeria and South Africa are not supported.
• One phone number per workspace under Coexistence.
• WhatsApp Business App version 2.24.17 or newer required.
• If you previously integrated with Sparkforge, delete the old WABA, reinstall, and sign up again before enabling Coexistence.
• You must link a Facebook Page to the WhatsApp Business App.
• Template messages can only be sent from the CRM, not the mobile app.
• WhatsApp profile edits stay in the mobile app, not the CRM.

Link Your Facebook Page to the WhatsApp Business App

1. Open the WhatsApp Business App.
2. On Android tap More options. On iPhone tap Settings.
3. Tap Business tools, then Facebook & Instagram.
4. Tap Facebook, then Continue to open the Facebook login.
5. Sign in to Facebook.
6. Pick the Page you want to link, then tap Connect WhatsApp. If you don't have a Page, you can create one here.
7. Return to the WhatsApp Business App. The linked Page shows at the top of the Facebook & Instagram screen.

Once linked, customers visiting your Facebook Page can message you on WhatsApp with one click.

Set Up WhatsApp Coexistence in Sparkforge

Step 1: Start the signup

1. Open Settings in your sub-account.
2. Click the WhatsApp tab.
3. Click Connect WhatsApp Business App.
4. Continue with your Meta account.

Step 2: Connect to Sparkforge

1. Review the permissions and click Get Started.
2. Pick a Business Page or Portfolio, or create a new one.
3. Fill in the business name, optional website, and country.
4. Click Next.

Step 3: Pick onboarding type

1. Choose Connect your existing WhatsApp Business App, or start with a new number.
2. Click Next.
3. Select country code, enter the number, click Next.
4. Sparkforge generates a QR code.

Step 4: Import contacts and chat history

1. Open the message from the official Facebook business account inside your WhatsApp Business App.
2. Tap Scan the QR code and scan the code from Sparkforge.
3. Choose to import contacts and up to six months of chat history.
4. Keep using the WhatsApp Business App alongside Sparkforge.

How Sync Works

Sync usually takes 4 to 6 hours, depending on chat volume and contact count. Keep the WhatsApp Business App open with a stable connection during sync.

When sync finishes:

• Conversations show up under the Conversations tab.
• Contacts show up under the Contacts tab.

Conversation Charges

Feature Comparison After Onboarding