How to Fix WhatsApp Error #131037 in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Error #131037 means your WhatsApp Business number's display name has not been approved by Meta. Until it is approved, the number cannot send or receive messages through Sparkforge.

If you see error #131037 when sending WhatsApp messages from Sparkforge, your phone number's display name has not been approved by Meta yet. Until Meta approves the name, the number cannot send or receive messages.

Error message: (#131037) WhatsApp provided number needs display name approval before message can be sent

Why this happens

Every WhatsApp Business number must have a Meta-approved display name before it can be activated. When you register a new number under a WhatsApp Business Account (WABA), Meta reviews the display name against its naming and business policies. If the status is Under Review or Rejected, all messaging is blocked.

This commonly happens in two scenarios:

You added a new phone number to your WABA and the display name is still pending review.
You migrated your number to a new Business Solution Provider (BSP), which triggers a fresh display name review.

How to fix it

Log in to Meta Business Manager at business.facebook.com using the account connected to your WABA.
Open your WhatsApp account: go to Business Settings > Accounts > WhatsApp Accounts and select the relevant WABA.
Open the Phone Numbers tab and find the number triggering the error. Check the Display Name Status: Pending Review, Approved, or Rejected.
Take action based on status (see below).
Wait for or confirm approval. Once approved, the error resolves automatically and messages flow through Sparkforge.

Status: Pending Review

No action needed. Meta typically completes the review in 24 to 48 hours. The error resolves automatically once approved.

Status: Rejected

Click Edit Display Name in Meta Business Manager and resubmit. Make sure the name clearly represents your business and follows WhatsApp's display name guidelines.

Display name best practices

Use your actual business or brand name.
Avoid generic or misleading names.
Do not impersonate another brand.
Match the name on your public website and business listings.

Frequently Asked Questions

What does WhatsApp error #131037 mean?

Your phone number's display name has not been approved by Meta yet. Messaging is blocked until approval.

How long does Meta take to review a display name?

Typically 24 to 48 hours. The error in Sparkforge clears automatically once Meta approves the name.

Why was my display name rejected?

Meta rejects names that are generic, misleading, or do not match your actual business or brand. Resubmit with a name that matches your public business identity.

Why did this start after migrating BSPs?

Moving your number to a new Business Solution Provider triggers a fresh display name review by Meta.

Do I need to do anything in Sparkforge?

No. The fix happens in Meta Business Manager. Once Meta approves the name, Sparkforge resumes messaging automatically.