How to Schedule WhatsApp Messages in Sparkforge

WhatsApp Schedule Send lets you queue messages to send later — both pre-approved templates and free-form replies inside the customer service window. Useful for time-zone-aligned sends, post-event follow-ups, and reminders.

Schedule a WhatsApp template

1. Go to Conversations and select the contact.
2. Pick WhatsApp and select the template.
3. Click the schedule icon next to Send.
4. Pick a future date and time and click Schedule Send.

Templates can be scheduled for any future time — there's no 24-hour cap because templates don't require an open service window.

Schedule a free-form WhatsApp message

Free-form messages can only be sent inside an active Customer Service Window — the 24-hour period that starts when a customer messages you.

1. Go to Conversations and select the contact.
2. Pick WhatsApp and type the free-form message.
3. Click the schedule icon next to Send and pick a date and time.
4. The schedule must fall within 24 hours of the customer's last inbound message.
5. Click Schedule Send.

What is the Customer Service Window?

The Customer Service Window is a 24-hour period that opens when a customer sends you a WhatsApp message. During that window you can send free-form replies. Outside that window, only pre-approved templates can be sent.

Edits and confirmations

After scheduling, a confirmation appears in the chat with the scheduled timestamp. Scheduled messages cannot be edited — to change one, delete it and schedule a new one.