Fix WhatsApp Coexistence Chat History Sync After Onboarding
If your WhatsApp chat history isn't showing after onboarding to Coexistence, the sync hasn't finished. Keep the WhatsApp mobile app open with a stable connection, confirm the sync prompt, and wait for completion.
Onboarded a WhatsApp number to Coexistence (Coex) in Sparkforge and the previous chat history isn't appearing yet? The sync between your WhatsApp mobile app and the Coex platform hasn't completed. WhatsApp needs your phone actively connected for the sync to run.
Steps to complete the sync
- Keep your data connection on. Stable Wi-Fi or mobile data. Don't toggle data off during the sync.
- Keep the WhatsApp mobile app open. Run it in the foreground as much as possible so the sync proceeds without interruption.
- Confirm the sync prompt. WhatsApp shows a confirmation pop-up to start the chat history sync. Tap Confirm.
- Wait for completion. Depending on chat volume, the sync runs anywhere from minutes to several hours. Don't log out of WhatsApp or power off the device until it's done.
Tips for a clean sync
- Keep the phone charged and on a reliable network.
- Don't force-close WhatsApp during the sync.
- Missed the confirmation pop-up? Restart WhatsApp to trigger it again.
Still not working?
If chat history is still missing after the steps above, contact support with your WhatsApp number, the time you started onboarding, and screenshots of any errors or missing chats.
Frequently Asked Questions
How long does the chat history sync take?
Anywhere from a few minutes to several hours, depending on how many past chats you have. Larger histories take longer.
What if I missed the confirmation pop-up?
Restart the WhatsApp mobile app and the prompt will appear again.
Can I close WhatsApp while syncing?
No. Force-closing WhatsApp or losing connection interrupts the sync. Keep it in the foreground until it completes.
What should I send to support if it still fails?
Your WhatsApp number, the time you started onboarding, and screenshots of any errors or missing chats.
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