How to Send Images, Video, Audio, and Documents via WhatsApp in Sparkforge

WhatsApp Business rules let you send media — images, video, audio, and documents — only inside the 24-hour customer service window after a contact replies. In Sparkforge, that means every WhatsApp media workflow needs a window check before the send.

Build the workflow

1. Open the Automation tab.
2. Click Create Workflow and choose Start from Scratch.
3. Click the + icon to add a step.
4. Search for WhatsApp: Customer Service Window Check and add it.
5. Under the Open branch, click + to add the next step.
6. Add the WhatsApp send action and choose:
   • From Number — a WhatsApp number connected to your account
   • Media Type — image, video, audio, or document
7. Attach or reference the media file.
8. Click Save Action.

Publish the workflow once the trigger and steps are in place.

Why the window check matters

WhatsApp blocks template-free media outside the 24-hour window. The Customer Service Window Check prevents the workflow from firing the send when the window is closed, so you avoid failed messages and policy issues.