Send WhatsApp Media Templates from the Sparkforge Mobile App

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sub-account admins and users can now send pre-approved WhatsApp media templates — text, image, video, file, and location — directly from the Sparkforge mobile app. Templates are still created and approved on the web.

The Sparkforge mobile app supports WhatsApp media templates so you can send rich messages from your phone using templates that were pre-approved on the web platform.

What you can send

Text
Images
Videos
Files
Location

White-labeled mobile apps need to request the update through their account contact.

How to send a media template

Open the mobile app and pick the sub-account.
Go to Conversations and start or open a WhatsApp thread.
Pick the template type — text, image, video, file, or location.
Fill in the dynamic fields and send.

Why it matters

You can run mobile sales, support, and follow-up over WhatsApp without going back to a desktop. Approved templates keep messages compliant with WhatsApp policy while letting you send media instead of plain text.

Frequently Asked Questions

Do I need to update the app?

Yes. The Sparkforge mobile app must be on the latest version. White-labeled apps need to request the update through their account contact.

Which media types are supported?

Text, images, videos, files, and locations are supported in WhatsApp media templates from the mobile app.

Can I create or edit templates inside the app?

No. Templates are still created and submitted for approval on the web platform. The mobile app only sends templates that are already approved.

Do my existing templates work on mobile?

Yes. Any approved WhatsApp media template can be sent from the mobile app.

Who in the sub-account can send these templates?

Both admins and users with sub-account access can send WhatsApp media templates from the mobile app.