Voice AI

35 guides covering voice ai on the Sparkforge platform.

• AI Employee Voice Call Capabilities Sparkforge AI Voice Agents pick up inbound calls, hold natural conversations, and act on the call — updating contacts, triggering workflows, sending SMS, and tr
• Appointment Booking in Voice AI Sparkforge Voice AI books appointments live on the call — either against one calendar or routed across multiple calendars based on caller intent. Calendar rules
• Call Logs for Voice AI Agents Voice AI call logs live on each agent's Agent Details page and include the phone number, time and duration, actions triggered, a call summary, and the full tran
• Complete Guide to Creating Voice AI Agents in Sparkforge Create a Voice AI agent in Sparkforge under AI Agents → Voice AI: configure name, voice, LLM, knowledge base, post-call actions, phone number, and working hours
• Exposed System Prompts for Voice AI Agents in Sparkforge Exposed System Prompts let you view and edit the foundational instructions Voice AI agents follow, including personality, booking, date/time, numbers, and email
• Guide on How to Use Voice AI Agent Logs in Sparkforge Voice AI Agent Logs in Sparkforge let you review call recordings, conversation history, execution timelines, and step-level technical detail so you can debug fa
• How to Edit & Refine Voice AI Prompts using AI in Sparkforge Edit with AI lets you highlight a section of a Sparkforge Voice AI prompt and refine just that piece with a short instruction. Review the diff before accepting,
• How to Upgrade a Voice AI Agent for Better Call Experience Upgrading a Voice AI agent moves it to the new Voice AI Experience for better voice quality and smarter call handling. The upgrade is permanent — duplicate the
• How to Use the Voice AI Prompt Evaluator in Sparkforge The Voice AI Prompt Evaluator analyzes voice agent prompts in real time, flags issues with specific suggestions, and lets you resolve, waive, and re-evaluate as
• How to use idle timner in voice ai agents The Idle Reminder Timer sets how many seconds your Voice AI agent waits during silence before speaking a re-engagement prompt. It's configurable from 1 to 20 se
• Knowledge Base Integration for Voice AI Agents Sparkforge Voice AI agents can pull answers from an attached knowledge base when a caller's input matches a trigger prompt. One agent, one knowledge base, insta
• LU25 Voice AI Chat Widget reCAPTCHA Protection Sparkforge’s Voice AI chat widget triggers a reCAPTCHA challenge when a visitor connects and disconnects 10 times within 60 seconds. The protection runs automat
• New Separate During And Post Call Actions Sparkforge's redesigned Voice AI Action Builder separates during-call and post-call actions into tabs, with a card-based UI, individual modals, and clear per-ty
• Number Pool Support with Voice AI Agents in Sparkforge Sparkforge Voice AI agents can take calls from a whole number pool — not just one number. Create the pool first, then assign it under the agent's Phone & Availa
• Organize Voice AI Agents with Folders Folders group Voice AI agents inside the Agent List so you can create, move, rename, and bulk-manage them. Use Folders First or Agents First views to match your
• Overview of the Voice AI Public APIs in Sparkforge. Sparkforge Voice AI Public APIs expose endpoints for agents, actions, call logs, and webhooks. Use them to programmatically configure voice agents, pull transcr
• Set up Inbound Call Flow for Voice AI calls in Sparkforge In Sparkforge, the Voice AI agent can answer every inbound call or only the ones you miss. The behavior depends on whether you assign the default sub-account nu
• Test Call Logs visible in the voice ai dashboard A new Call Type filter in the Voice AI Dashboard Logs lets you view Test Calls, Live Calls, or both. Test calls include recordings and transcripts but are exclu
• Testing Voice AI Agents in Sparkforge: Calls and Logs Test Sparkforge Voice AI agents with a Web Call (browser, instant, no number needed) or a Phone Call (real telephony). Trials produce transcripts, recordings, a
• Trial Call Without a Phone Number for Voice AI Agents Web Call is a browser-based trial for Sparkforge Voice AI agents. Test prompts, actions, and call flow without buying a phone number. Call transfer is the one f
• Updated Post Call Email Notifications Voice AI post-call email notifications now support multiple recipient categories — All Admins, All Users, the contact's assigned user, specific users, or any cu
• Voice AI Agents Dashboard for Sparkforge The Voice AI Agents Dashboard in Sparkforge surfaces call volume, duration, sentiment, and action analytics for every agent. Open it under Voice AI Agents > Das
• Voice AI Auto-Translated Greeting Message When you change a Sparkforge Voice AI agent's language, the initial greeting message auto-translates to match. Review and tweak the wording before saving for to
• Voice AI Custom Actions Voice AI Custom Actions fire POST webhooks mid-call so the agent can hit your CRM, scheduling, or order systems in real time. Authentication, headers, and dynam
• Voice AI Custom Variable Support in Prompt for Sparkforge Sparkforge Voice AI prompts now accept custom variables such as {{contact.name}}. Add them under Agent Goals > Advanced Goals so the agent references real conta
• Voice AI Granular Permissions Setup & Overview Voice AI granular permissions in Sparkforge use four toggles to separate who can manage agents, edit goals, view goals, and see the dashboard. Settings live in
• Voice AI Multi-Language Support for Sparkforge Sparkforge Voice AI supports 26 languages and 80+ voices. Set an agent's Language in Agent Details, pick a matching voice, review the auto-translated greeting,
• Voice AI Noise Cancellation & Backchanneling Sparkforge Voice AI noise cancellation filters background sound and optional background speech; backchanneling adds short acknowledgments like 'uh-huh' during p
• Voice AI Outbound Calling Voice AI Outbound Calling places automated calls from inside a Sparkforge workflow action. You must register and be approved first, then add the Voice AI Outbou
• Voice AI Outbound Calling Compliance Checks Sparkforge runs every Voice AI outbound call through automated compliance: KYC, documented opt-in, DND, rate limits (10/min, 1,000/day per location), per-number
• Voice AI Outbound Calling Dashboard The Voice AI Outbound Calling Dashboard surfaces every outbound AI call your business places—connected, voicemail, no-answer, or failed—with talk-time, sentimen
• Voice AI Public APIs in Sparkforge: Features and Setup Voice AI Public APIs give developers programmatic access to Sparkforge Voice AI: manage agents and actions, pull call logs and transcripts, and trigger webhook
• Voice AI Voice Selection & ElevenLabs Voice Imports Sparkforge ships a Voice AI catalog with 340+ voices across 26+ languages, and agencies can import up to 10 custom ElevenLabs voices. Open the agent, pick a voi
• Voice-AI: Translation Service for Call Transcript & Summary Sparkforge Voice AI can translate every call transcript and summary into a target language automatically. Enable the toggle on an agent, pick the language, and
• Working hours for AI Employee Open Settings > Voice AI Agents, pick your agent, go to Phone & Availability, and toggle on working hours. Choose the days and time ranges the agent answers cal