Call Logs for Voice AI Agents in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Voice AI call logs live on each agent's Agent Details page and include the phone number, time and duration, actions triggered, a call summary, and the full transcript.

Call Logs give you a record of every call your Voice AI agents handle. Use them to review performance, audit interactions, and tune workflows based on what actually happened on the call.

What's in a call log

Phone number — the contact the agent spoke with. Click the number to jump to the contact record.
Call time and duration — when the call happened and how long it ran.
Actions triggered — every action the agent fired during the call.
Call summary — a concise overview plus any data the agent collected.
Call transcript — the full conversation for compliance reviews and deeper analysis.

How to open call logs

Open the Agent Details page for the Voice AI agent you want to review.
Scroll to the Call Logs section.
Logs are organized per agent so you can browse calls in chronological order.

What to use call logs for

Spot weak handoffs and edit the prompt or actions accordingly.
Audit compliance language — the transcript shows exactly what the agent said.
Identify which actions fire reliably and which need tuning.
Train your team on real conversations rather than hypotheticals.

Frequently Asked Questions

Can I download call transcripts?

Transcripts are viewable in-app today. Download options are planned for future updates.

How far back do call logs go?

Call logs are retained for every call handled since the feature was activated on your account.

Do all Voice AI agents get call logs?

Yes. Any Voice AI agent with call activity has logs visible on its Agent Details page.

Can I see what actions the agent triggered during a call?

Yes. Each call log lists every workflow action that fired during that conversation.