Voice AI Agents Dashboard in Sparkforge

The Voice AI Agents Dashboard gives you call analytics, sentiment scores, and action triggers in one view so you can see how your AI agents are performing without exporting logs.

Where to find the dashboard

• Sub-account level: Voice AI Agents > Dashboards & Logs
• Per-agent view: Voice AI Agents > select an agent > Dashboards & Logs

Call analytics

• Total calls completed by your AI agents
• Call trend over time as a graph for the selected window
• Total call duration across all completed calls
• Average call duration as a benchmark for tuning prompts

Actions triggered

This panel shows what the AI actually did during conversations:

• Total actions triggered across all calls
• Action breakdown by type and frequency
• Updated contact fields recently written by the agent

Sentiment analysis

Sparkforge classifies each call as positive, neutral, or negative. Use the sentiment overview to find calls worth reviewing — negative sentiment usually flags a prompt or handoff that needs work.

Comparative stats and filters

Every metric shows a percentage delta against the previous period so trends jump out. Filter by time duration or agent to narrow results.

What to do with the data

1. Review weekly trends to catch volume drops or sentiment dips early.
2. Use the action breakdown to confirm bookings, transfers, and tagging are firing.
3. Adjust agent prompts and workflows based on duration outliers and negative sentiment.