How to Configure Voice AI Post-Call Email Notifications

By Sparkforge Support Team ·Last reviewed May 3, 2026

Voice AI post-call email notifications now support multiple recipient categories — All Admins, All Users, the contact's assigned user, specific users, or any custom email — instead of being limited to admins plus one extra address.

Voice AI post-call email notifications used to default to all admins with room for one additional recipient. The updated controls let you pick any combination of recipients, including specific users and custom email addresses, so notifications go only to the people who need them.

Why it matters

  • Personalization: notify only the people who care about each agent's calls
  • Less noise: stop pinging every admin with calls they don't need to see
  • Cleaner config: multi-select recipients instead of stacking workarounds

What's new

  • Flexible selection: choose one or more recipient types
  • Admin opt-out: notifications no longer default to all admins
  • Recipient categories: All Admins, All Users, Contact's Assigned User, Specific Users, Custom Email
  • UI: new multi-select controls live on the Agent Goals tab

How to configure

  1. Open the Create or Update Agent flow in Voice AI
  2. Go to the Agent Goals tab
  3. Toggle Receive Email Notification Post Call Completion on
  4. Select one or more recipient types: All Admins, All Users, Contact's Assigned User, Specific Users, or Custom Email
  5. If you picked Specific Users, choose them from the dropdown
  6. If you picked Custom Email, enter the address
  7. Click Save

Frequently Asked Questions

Can I send post-call notifications to people who aren't users in Sparkforge?
Yes. Pick the Custom Email option and enter any address. It does not need to be a Sparkforge user.
Can I notify several specific users at once?
Yes. Pick Specific Users and select multiple users from the dropdown. You can also combine it with All Admins, Contact's Assigned User, or Custom Email.
Will all admins still get notifications by default?
No. The new flow no longer auto-includes admins. Add All Admins as a recipient type if you want them notified.
Where do I configure post-call notifications?
In the Voice AI Create or Update Agent flow, on the Agent Goals tab. Toggle Receive Email Notification Post Call Completion on to expose the recipient controls.

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