How to View and Edit Voice AI System Prompts in Sparkforge

Exposed System Prompts give you full visibility into the instructions that drive a Voice AI agent's behavior. View the modules behind booking, date/time handling, email confirmation, numeric speech rules, and personality. Edit them or reset to the vetted default.

What You Get

• Transparency: Read the complete system prompt the agent uses.
• Editable personality: Match tone and phrasing to your brand.
• Safe defaults: Start from a tested default with guardrails intact.
• Reset to Default: Restore the original prompt anytime.
• Easier troubleshooting: See exactly which instructions produced a behavior.

Find and Edit the Prompts

Note: These prompts are rigorously tested. Edits are permanent and become your responsibility to maintain.

1. Log in to your sub-account.
2. Click AI Agents > Voice AI.
3. Open an existing agent or create a new one.
4. Open the Agent Goals tab.
5. Click View System Prompt.
6. Review the modules: Personality, Appointment Booking, Date & Time Awareness, Numbers & Symbols Speech Rules, and Email Confirmation Process.
7. Edit the modules to match your brand and workflows.
8. Save your changes.
9. If edits go sideways, click Reset to Default.

Module Reference

Personality

Defines tone, warmth, empathy, pacing, active listening, and phrasing variation. Edit core traits and conversational confirmations.

Appointment Booking

Controls when the agent fetches available slots, how it confirms bookings, how it handles rejections, how it interprets time-of-day preferences, and how it reacts to unclear input.

Date and Time Awareness

Maps relative phrases like "this Monday" or "next Sunday," defines ranges for "evening" and "early morning," and applies time zone handling.

Numbers and Symbols Speech Rules

Sets pronunciation rules for numbers, currencies, ordinals, addresses, and special characters. Examples: "114" reads as "one one four"; "472 dollars" reads naturally; underscore, hash, and hyphen are spoken explicitly inside emails.

Email Confirmation Process

Controls when to ask for an email, how to repeat it back, how to speak characters, how to handle pauses and corrections, and which phrases to avoid.