During and Post Call Actions for Voice AI in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge's redesigned Voice AI Action Builder separates during-call and post-call actions into tabs, with a card-based UI, individual modals, and clear per-type limits.

The Voice AI Action Builder in Sparkforge has been redesigned around a card-based layout and tabbed structure. Actions are now split into During the Call and After the Call, each with its own count and dedicated modals.

To enable: go to Settings → Labs and turn on Voice AI - Separate During and Post Call Actions.

What's new

  • Card-based interface: each action shows up as a card you can scan and reorder.
  • Tabbed layout: During and After the Call live in separate tabs with action counts.
  • Streamlined creation: a prominent New Action button starts each action.
  • Individual modals: every action type opens in a focused modal — no more long forms.
  • Quick delete: remove an action straight from its card menu.

Other improvements

  • Clearer hierarchy: better labels and grouped layouts make action types easier to tell apart.
  • Fewer clicks to edit or delete: all from the card.
  • Built-in limits and guidance: visual counters and tooltips prevent misconfiguration.

Per-call limits

  • Up to 15 total actions during a call.
  • Only 1 appointment booking action allowed.
  • Up to 25 contact field update actions after a call.

How to use it

  1. Open the Voice AI agent and click Agent Goals.
  2. Click New Action.
  3. Choose the action type — for example, call transfer.
  4. Fill in the details in the focused modal.
  5. Save. The action appears as a card under the right tab.

Supported action types

During the call

  • Call Transfer
  • Trigger Workflow
  • Send SMS
  • Book Appointment
  • Custom Actions (Beta)

After the call

  • Update Contact Fields

Frequently Asked Questions

How do I enable the new Voice AI Action Builder?
Go to Settings → Labs and turn on Voice AI - Separate During and Post Call Actions.
How many actions can a single call have?
Up to 15 total actions during a call. Only 1 appointment booking is allowed, and you can configure up to 25 contact field updates after the call.
Which action types run during the call?
Call Transfer, Trigger Workflow, Send SMS, Book Appointment, and Custom Actions (Beta) all run during the call.
What action types run after the call?
Update Contact Fields is the post-call action — useful for syncing call outcomes back to the CRM record.
Can I delete an action without opening the editor?
Yes. Each action card has a quick-delete option in its menu, so you can remove it without opening the modal.

Was this article helpful?

Related Articles