How to View Test Call Logs in the Voice AI Dashboard

By Sparkforge Support Team ·Last reviewed May 3, 2026

A new Call Type filter in the Voice AI Dashboard Logs lets you view Test Calls, Live Calls, or both. Test calls include recordings and transcripts but are excluded from analytics and performance metrics.

The Voice AI Dashboard Logs now have a Call Type filter so you can review test calls alongside live interactions without polluting your performance metrics.

What's new

Call Type filter: single-select dropdown — Test Calls, Live Calls, or Both
Available everywhere: works on the All Agents view and on agent-specific logs
Full detail on test calls: recordings and transcripts are captured for test calls (but excluded from metrics)

How to use the filter

Open Voice AI > Dashboard Logs
Click the Call Type dropdown above the log list
Pick Test Calls, Live Calls, or Both
Clear the filter to return to the default combined view

Important

Test calls are not counted in dashboard analytics or performance metrics. Use them to QA your agent without skewing your live data.

Frequently Asked Questions

Are test calls counted in my Voice AI metrics?

No. Test calls are excluded from dashboard analytics and performance metrics so QA activity does not skew your live data.

Can I see recordings and transcripts of test calls?

Yes. Test call entries include recordings and transcripts so you can review agent behavior, even though they don't roll up into metrics.

Where do I find the Call Type filter?

In Voice AI Dashboard Logs, above the log list. It's a single-select dropdown with Test Calls, Live Calls, and Both.

Does the filter work on individual agent log views?

Yes. The Call Type filter is available on the All Agents view and on each agent-specific log view.