Conversations

28 guides covering conversations on the Sparkforge platform.

• Attachments Made Easy in Conversations Attach files to SMS, email, or WhatsApp messages in Sparkforge Conversations from the paperclip menu, the clipboard, or the media library. Files over 20MB conve
• Contact Engagement Score Setup & Guide Sparkforge's Contact Engagement Score adds or subtracts points based on contact actions like email opens, replies, payments, and form submissions. Configure rul
• Conversations - How to Add Internal Comments & Mention Users Internal Comments are private notes inside a Sparkforge conversation thread that the contact never sees. Type @ to mention a teammate and notify them. Drafts au
• Conversations - Snippets Snippets are reusable text and email templates inside Sparkforge Conversations. Create them under Conversations > Snippets or Marketing > Snippets, organize int
• Conversations FAQs Conversations supports common doc, image, audio, and video file types, logs 2-way email through a BCC that can trigger benign Gmail delivery errors, and only al
• Conversations: Group Chat for SMS Group Chat for SMS lets you message 2-9 contacts in a single Sparkforge thread on desktop and mobile. Participants and the From number are locked once the group
• Getting Started with the Conversations Tab Experience The redesigned Conversations tab in Sparkforge uses a four-panel layout, advanced tag and AND/OR filtering, a full-screen or inline email composer, and runs rou
• Guide to Quick Replies for Facebook & Instagram Quick Replies are predefined single-tap response buttons for Facebook and Instagram DMs. Configure up to 13 per message (20 chars each) inside Workflows.
• How to Access Form Submissions in Sparkforge Conversations Turn on Create Conversation on Submission per form so submissions appear inside the contact's Conversations thread. Reply by email or SMS without leaving the in
• How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer The new email composer in Sparkforge supports CC and BCC. CC reveals all recipients; BCC hides them. Both fields sync two-way with Gmail and Outlook.
• How to Create and Share Conversation Views in Sparkforge Conversation Views save common Conversation Inbox filters as named, reusable views. Build a filter, save it, and switch between views with one click — admins ca
• How to Navigate Activity Cards in Sparkforge Conversations Activity Cards live inside the Sparkforge Conversations panel and surface real-time updates for opportunities, appointments, DND status, and invoices. Click int
• How to Save Draft Messages in Conversations Conversations auto-saves drafts of messages and internal comments. Leave a thread, switch channels, or collapse the composer — your draft stays put.
• How to Setup and Track Conversation SLAs in Sparkforge Conversation SLAs in Sparkforge run a response-time countdown on every incoming thread. Configure common or per-channel targets, choose whether workflow and AI
• How to use Conversation Filters & Bulk Actions Overview Conversation Filters narrow the Sparkforge inbox to assigned, mentioned, tagged, or channel-specific conversations using AND/OR logic. Bulk Actions handle read/
• Instagram DM - Workflow Action The Instagram DM action sends a direct message to a contact who messaged your connected Instagram page within the last 24 hours. For finer control, use Instagra
• Live Chat | How to Use and Manage Website Chat in Sparkforge Live Chat routes website visitor messages straight into Sparkforge Conversations. Install the chat widget, set type to Live Chat, then handle replies and assign
• Manual Actions HiRise Upgrade | Faster Call & SMS Queues The Manual Actions page now uses the HiRise design with faster loading, a cleaner two-column layout, and URL-based filters. Copy the page URL to share an exact
• Right Panel & Expandable Sidebar in Conversations The Slim Panel on the right side of Conversations gives you Contact, Appointments, and Opportunity views without leaving the inbox. Expand or collapse it as nee
• SLA Performance Dashboard in Sparkforge Conversations The SLA Performance Dashboard in Sparkforge Conversations shows how well your team meets Conversation SLA response goals, with metrics across users and channels
• Select SMS To and From Numbers In the Sparkforge Conversations composer, the From dropdown picks which phone number sends the SMS and the To dropdown picks which contact number receives it. D
• Signed URL File Upload API The Signed URL File Upload API lets clients stream files directly to Google Cloud Storage using time-limited URLs, supporting up to 100MB on WhatsApp and 5MB on
• Snippets HiRise Upgrade | Faster, Cleaner Collaboration The Sparkforge Snippets page is now on the HiRise design system. It loads faster, uses a cleaner layout, and stores search, filters, and pagination in the URL s
• Sparkforge Internal Chat: Team Collaboration Tool Internal Chat lets sub-account users hold private conversations inside the Sparkforge Conversations module. Threads stay separate from contact conversations and
• Trigger Links HiRise Upgrade | Faster Link Creation & Tracking The Trigger Links page is rebuilt with HiRise design — faster loads, a one-click custom-value picker for dynamic merge codes, and shareable URLs that keep your
• View & Edit AI Response Info in Conversations Sparkforge exposes the prompt, intent, and source data behind every AI message in the conversation view. Edit the prompt, FAQs, or website data inline and futur
• Web Chat inside Conversations – Setup, Configuration & Message Management Sparkforge Web Chat puts website visitor messages directly into the Conversations inbox alongside SMS and email. Create the widget under Sites, Chat Widget, and
• Workflow Action - Log External Call The Log External Call workflow action posts calls from outside phone systems into your Sparkforge CRM. Pair it with the Inbound Webhook trigger so every externa