How to Access Form Submissions in Sparkforge Conversations

Lead forms hit your CRM, but the response often happens in a different tool. Sparkforge can drop the form submission directly into the contact's Conversations thread so the agent who replies has the full context without bouncing between screens.

What This Feature Does

When enabled at the form level, every submission creates or attaches to a conversation for that contact. The submission shows up as a card inside the thread — useful for lead capture, support inquiries, and any website or funnel form. The Forms Submissions page still works as the system of record; this is an additional access point.

Why Use It

• Faster follow-up: Read the submission and reply from the same screen.
• Better context: See what the contact submitted before you respond.
• Less context switching: Skip the trip back to Forms Submissions.
• Cleaner inbox: Filter conversations by form submission to triage them as a batch.

Enable on a Form

1. Go to Sites > Forms > Builder.
2. Create a new form or edit an existing one.
3. Open the Settings tab.
4. Turn on Create Conversation on Submission.
5. Save the form.

Repeat for every form where submissions should show up in Conversations.

View a Submission in the Thread

1. Go to Conversations.
2. Open the thread for the contact who submitted the form.
3. Find the form submission card.
4. Click View Submission for the specific submission tied to that thread entry.
5. Click Check all Form Submissions to review every submission for that form.

Filter Conversations by Submission

1. Open the filters menu in Conversations.
2. Set the first field to Last Message Channel.
3. Set the condition to Is.
4. Set the value to Forms Submission.
5. Click Apply.

Reply by email or SMS depending on what the contact provided in the form.