Quick Replies for Facebook and Instagram in Sparkforge

What Quick Replies do

Quick Replies are predefined response prompts that appear under a Facebook or Instagram message. The recipient taps one to reply in a single touch, and the selection comes back into Conversations as an inbound message.

How to set up Quick Replies

1. Go to Automation > Workflows and create or edit a workflow.
2. Add a trigger such as a customer comment on a Facebook or Instagram post. Filter to a specific post if needed.
3. Choose Reply to comment via DM or Reply via DM. Set up your snippet template in Marketing if you have not already.
4. Add buttons for predefined options (for example, an "I have a question" button that triggers a phone call).
5. Use the workflow actions Facebook Interactive Messenger or Instagram Interactive Messenger to add Quick Replies.

Limits

• Up to 13 Quick Replies per message.
• Each Quick Reply has a 20-character maximum.
• Quick Replies appear only on the most recent message and are single-tap responses.
• Once tapped, the customer cannot change their selection.

Channel rules

Facebook

Quick Replies can sit alongside buttons and images in the same message.

Instagram

You can add either buttons or Quick Replies in a message, not both. Quick Replies are only available when the message has no attachments.

Where they show up in Conversations

The selected Quick Reply comes back as an inbound message and displays in blue on the Conversations page. All available Quick Replies show below the message they belong to.