Manual Actions HiRise Page in Sparkforge: Faster Call and SMS Queues

The Manual Actions page in Sparkforge is where you work through call and SMS tasks generated by workflows, campaigns, and the power dialer. The HiRise redesign speeds up the page, surfaces task details at a glance, and stores your filters in the URL so a shared link recreates the exact view.

What changed

• Faster loading on large queues.
• Two-column layout with a visible contact panel.
• URL-based filters for status, user, and date.
• Improved keyboard navigation for high-volume sessions.
• Consistent HiRise styling across modules.

Where to find it

From the left navigation, click Conversations → Manual Actions. The page is enabled automatically for every account — no Labs toggle.

How to work a queue

1. Click the blue Let’s Start button.
2. Log call outcomes or SMS replies in the side panel.
3. Mark each task as Complete, Skip, or Re-queue.
4. To share your view, copy the browser URL. Filters travel with the link.

Filters and statuses

Filter by workflow source, task type (Call or SMS), status (Yet to Call, Completed, Skipped), or assignee. The collapsible left sidebar holds the filter controls; the wider task table on the right shows contact name, phone, task type, and date added.

Sharing queues

Because filter selections live in the URL, sharing a queue is a copy-paste. Bookmarking a link gives you a one-click jump back to the exact filtered view, which is useful for managers tracking team or campaign performance.