How to Pick To and From Numbers for SMS in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

In the Sparkforge Conversations composer, the From dropdown picks which phone number sends the SMS and the To dropdown picks which contact number receives it. Defaults and last-used numbers auto-select.

The Conversations module in Sparkforge lets you pick both the sending number (From) and the recipient number (To) for any SMS. Use it when a contact has multiple phone numbers or when you operate several outbound numbers across departments.

Pick a From number

Open Conversations and start a message.
Click the SMS tab in the composer.
Click the From dropdown to see available numbers.

Each option shows the friendly name and the assigned user underneath the number. Tags mark the account default number and the number last used to message this contact. The dropdown auto-selects:

The last number used to message the contact, if there is prior conversation history.
The account default number, if there is no prior conversation.

Pick a To number

If the contact has more than one phone number, click the dropdown next to the To field and choose the right one. With no prior conversation, the contact's primary number is selected by default.

Role-based access to numbers

Admins

Admins see every phone number configured on the account.

Users

Standard users see a narrower list:

The account default number.
The last number used to message the contact.
Numbers assigned directly to the user.
Unassigned numbers.

Numbers assigned to other users do not appear in a regular user's From dropdown.

Frequently Asked Questions

Which number is selected by default in the From dropdown?

The last number used to message that contact. If no prior conversation exists, the account default number is selected.

Can a user send from a number assigned to a different teammate?

No. Standard users only see the account default, the last-used number for the contact, numbers assigned to them, and unassigned numbers. Admins see every number.

How do I send to a contact's secondary phone number?

Open the To dropdown next to the contact in the composer and pick the alternate number. The primary number is the default if there's no prior conversation.

Where do friendly names come from?

Friendly names are set when the number is configured in your Sparkforge phone settings. They display under each option in the From dropdown alongside the assigned user.

Why don't I see all my account's numbers?

User-level role permissions limit the From dropdown to the default, last-used, user-assigned, and unassigned numbers. Ask an admin to assign you a number or grant broader access.