General

19 guides covering general on the Sparkforge platform.

5% Stripe Markup Removed From Phone System Charges As of October 1, 2025, Sparkforge no longer adds a 5% Stripe processing markup to Phone System charges. SMS, MMS, A2P 10DLC, voice intelligence, and Amazon Poll
AI Schedule: Smart Send Time Optimization AI Schedule picks the highest-engagement moment for each recipient inside a window you pick (12h, 48h, 72h). If a contact has no engagement history, the email s
Bot Detection Preventing Statistics Increment and Automation Execution Bot detection in Sparkforge filters non-human opens and clicks so engagement metrics stay accurate and email-triggered automations only fire on real interaction
Call Forwarding to Your Sparkforge Phone Number Dial your carrier's call-forward code (commonly *72) plus your Sparkforge phone number to route incoming calls into Sparkforge Voice AI without changing the num
Call Scripts in Sparkforge Web & App Dialer + Sparkforge App Call Scripts in Sparkforge give agents on-screen talk tracks during live calls in the web dialer, app dialer, and mobile app. Scripts are managed in Settings >
Email AI (Beta 2.0) — Faster, On-Brand Email Creation Email AI (Beta 2.0) drafts on-brand emails inside Sparkforge's Email Marketing builder using your Brand Board, a reference URL or image, and conversational edit
Email Services Configuration Under Settings > Email Services > Reply & Forward Settings, configure forwarding to copy replies to an inbox, reply-to routing for replies outside the Conversat
Email Verification Action in Workflow The Email Verification action in Sparkforge workflows checks an email's syntax, domain, and mailbox before the workflow continues. Combine it with a Condition o
Enhanced Email Verification for Campaigns! Sparkforge now requires you to verify any From email address before it can be used in a campaign. Verification is a one-time OTP per address and takes about two
How to Filter Contacts by Email Statistics in Sparkforge Email Analytics in Sparkforge lets you filter contacts by real engagement signals — Opened, Clicked, Bounced, Complained, Failed — across a date range and sourc
How to use Custom CSS to hide the Twilio error banner Add `.hl_alert_twilio{display:none}` to the agency Custom CSS field under Settings → Company. The banner hides across every sub-account.
Introducing Enhanced Sub-Account Filtering: Manage Email Providers with Ease! Agency users can filter sub-accounts by email provider, domain, and verification status, then update those settings in bulk without opening each account.
List of all outgoing system generated emails Sparkforge sends two tiers of system emails: sub-account level (appointments, invoices, reviews) and agency level (account events, SaaS sales, A2P registration
Moving Phone Numbers: Migration Guide Sparkforge handles phone number migrations end-to-end across five cases. Gather the right IDs (Twilio Account SID for US, Regulatory Bundle and Address SID for
Sending Priority - From Name & Address Sparkforge picks the sender email based on a fixed priority order that depends on whether the email is manual or automated and whether the contact is assigned.
Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users) If you bring your own Twilio account instead of using Sparkforge's phone, Twilio needs webhook URLs pointed at Sparkforge so inbound calls, SMS, and status upda
The Phone Dialer Overview The Sparkforge Phone Dialer is a browser-based calling interface that handles dialing, transfers, contact lookup, post-call notes, IVR navigation, and voicemail
Understanding Default Phone Preferences for New Sub-Accounts Sparkforge applies four default phone preferences to every new sub-account: auto-link to the phone system, A2P registration rules, number intelligence, and a me
What is Number Intelligence & How to Use it in Sparkforge Number Intelligence is a set of phone checks: spam detection on inbound U.S. calls, name lookup on unknown U.S. callers, and number validation before first SMS