Email Reply, Forwarding, and BCC Settings in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Under Settings > Email Services > Reply & Forward Settings, configure forwarding to copy replies to an inbox, reply-to routing for replies outside the Conversation tab, and BCC for 1-on-1, workflow, and billing emails.

The Email Services panel controls how email replies are routed, who gets BCC'd, and whether replies sync back to the Conversation tab. Open it from Settings > Email Services > Reply & Forward Settings.

Forwarding address

Lead replies always show up in the Conversations tab. The forwarding address sends an additional copy to one or more inboxes.

Enter multiple addresses separated by commas:

email1@test.com, email2@test.com, email3@test.com

Important: forwarding and BCC only work with Mailgun and Sparkforge Email. Other SMTP providers are not supported. All forwarded copies (To, CC, BCC) are billed.

Reply address

Adding a reply-to address routes incoming replies to that inbox instead of the Conversation tab. Replies sent from that external inbox will not sync back to Sparkforge.

You can add up to 5 reply-to addresses. Click Save after editing.

BCC emails

BCC delivers a blind copy of every 1-on-1, workflow, and billing email sent from the location. Configure under Reply & Forward Settings > BCC Emails.

BCC does not apply to bulk or campaign sends.

Forward to assigned user

Routes replies to the assigned user's inbox using the email on their Settings > My Staff > Edit User > User Info record.

Billing for forwarded emails

When rebilling is enabled, each forwarded email is charged at standard outgoing email rates.

Service	Applies to
Sparkforge Email	Agency and sub-account when rebilling is enabled
Mailgun (Location-owned)	Sub-account only

To trace a charge, check the billing entry's Billing Source Type (which service generated it) and Billing Trigger ID (unique event identifier).

Reply tracking with non-Mailgun SMTP

Mailgun reply tracking is built into the receiving route configured in Mailgun, so there is no separate toggle. For other SMTP providers, the reply-to address shows the Mailgun subdomain configured in Agency Settings > Mailgun — for example, testing@replies.subdomain.com. Replies still appear in the Conversation tab.

With reply tracking: the system rewrites the reply-to to the Mailgun subdomain so replies route back to the Conversation tab.

Without reply tracking: replies go directly to the configured sender inbox and are not captured.

Note: copying the reply-to and emailing it fresh will not route to the Conversation tab. The reply must come from the original message thread.

Frequently Asked Questions

Why aren't attachments forwarded with email replies?

Forwarding via Email Services does not include attachments. To access an attachment a contact replied with, open the message in the Sparkforge Conversation tab.

Why did my forwarding addresses disappear after saving?

Invalid addresses or addresses that conflict with a dedicated domain on the sub-account are rejected and not saved. Confirm the address is valid and not in use elsewhere.

Are forwarded emails free?

No. With rebilling enabled, each forwarded email is billed at the same rate as a regular outgoing email.

Where can I see which forwarded emails were billed?

Check billing views and look for Billing Source Type (the service that generated the charge) and Billing Trigger ID (unique event identifier).

Does BCC work for bulk email campaigns?

No. BCC only fires on 1-on-1, workflow, and billing emails. Bulk and campaign sends are excluded.