Outgoing System Emails Sparkforge Sends Automatically

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge sends two tiers of system emails: sub-account level (appointments, invoices, reviews) and agency level (account events, SaaS sales, A2P registration updates). Several can be turned off in settings.

Sub-account level emails

New Appointment Request

Sent from Unassigned Calendars and Group Calendars when a contact books.

To stop them on a Group Calendar: Location Settings → Calendar Settings → Open Calendar → Confirmation tab → Save.

To stop them on an Unassigned Calendar: Location Settings → Calendar Settings → Open Calendar → Confirmation tab → remove emails → Save.

If auto-confirmation and appointment-alert emails are both on, appointment owners still get appointment-request emails. A fix is on the next calendar update schedule.

Appointment review request (email and SMS, can be disabled)

The signed-in user appears as the sender. To send on behalf of a contact's assigned user, use the workflow action Send Review Request.

Social Planner reconnect notification (can be disabled)

Sent when a connected social token expires. The signed-in user appears as the sender.

New review email (can be disabled)

Sent when a new review is captured.

Invoice and payment notifications

Invoice payment attempt failed (end customer)
Invoice payment successful (end customer)
Auto-payment error on a recurring template
Auto-payment skipped because the invoice amount was manually updated

End customer notifications

Invoice received
Invoice payment successful
Invoice payment failed
Upcoming auto-payment information
Auto-payment failed for a recurring template

Agency level emails

Reset Password
Verification Code Email
New User Email Notification
Notify the agency when a user is added at agency or location level
Notify a new user with a username and password when their account is created
Notify the agency when a new SaaS sale closes
Payment Failed for the Client
New listings sale internal email

A2P and Toll-Free verification events

Registration status updates go to agency owners and admins from noreply@donotreply.sparkforgehq.com. Triggers fire when carriers update any of:

A2P Brand: rejection or approval
A2P Campaign: submitted, rejection, or approval
Toll-Free: submitted, pending review, rejections, or approvals

Frequently Asked Questions

Can I turn off appointment request emails?

Yes. Open the calendar from Location Settings, go to the Confirmation tab, and adjust or remove recipients depending on whether the calendar is Group or Unassigned.

Who appears as the sender on review requests?

The user who is signed in when the message is triggered. To send on behalf of a contact's assigned user, use the Send Review Request workflow action.

Where do A2P registration status emails come from?

From noreply@donotreply.sparkforgehq.com. They go to agency owners and admins whenever carriers update brand, campaign, or toll-free statuses.

Can clients receive their own invoice notifications?

Yes. End customers get invoice received, payment success, payment failed, upcoming auto-payment, and auto-payment-failed emails automatically.