How to Create and Use Call Scripts in Sparkforge Dialers

By Sparkforge Support Team ·Last reviewed May 3, 2026

Call Scripts in Sparkforge give agents on-screen talk tracks during live calls in the web dialer, app dialer, and mobile app. Scripts are managed in Settings > Phone Systems > Voice and accessed from the Scripts button mid-call.

Call Scripts in Sparkforge surface a structured talk track inside the dialer while an agent is on a call. Discovery questions, objection responses, and compliance language stay in front of the agent without switching tabs.

Where Call Scripts work

  • Sparkforge Web Dialer
  • Sparkforge App Dialer
  • Sparkforge mobile app (v3.103.4 and above)

How to create a Call Script

  1. Log into your sub-account and open Settings.
  2. Go to Phone Systems > Voice.
  3. Click Call Scripts, then Add Scripts.
  4. Enter the script content (plain text only) and click Save.

How agents use Call Scripts during a call

  1. Place or answer a call from any supported dialer.
  2. Click the Scripts button in the dialer interface.
  3. Pick a script from the dropdown.
  4. Read or reference the script during the conversation.

All users in the location can access the full list of scripts during their calls. Edits made in the web interface become available the next time a user opens the dialer.

What Call Scripts are good for

  • Discovery calls: consistent qualifying questions every agent runs through
  • Objection handling: tested responses for the objections you hear most
  • Compliance: required disclosures or disclaimers always read aloud
  • New rep onboarding: a structured guide for ramp-up

Current limits

  • Plain text only. No bold, italic, or hyperlinks in scripts.
  • Scripts are visible to every user in the location. There is no per-user script visibility.
  • White-labeled apps need a separate update request to enable the feature.

Frequently Asked Questions

Which Sparkforge versions support Call Scripts?
Sparkforge mobile app v3.103.4 and above. The web dialer and app dialer support Call Scripts in their current versions.
Can I edit a script after creating it?
Yes. Open the script in Settings > Phone Systems > Voice > Call Scripts and update the content. Changes apply the next time a user opens the dialer.
Can I format text or include links in a script?
No. Scripts are plain text only. Rich formatting and hyperlinks are not supported.
Are scripts shared across users?
Yes. Every user in a location can access the full list of scripts during a call. There is no per-user visibility setting.
Do white-labeled mobile apps support Call Scripts?
Yes, but updates for white-labeled apps must be requested separately.

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