Phone numbers

20 guides covering phone numbers on the Sparkforge platform.

• Buying a Twilio Number in Your Own Twilio Account Connected to Sparkforge If you connected your own Twilio account, any number you buy in the matching Twilio sub-account appears under Sparkforge Settings > Phone Numbers automatically.
• Deleting / Resetting a Twilio Number From Settings > Phone Numbers, click the trash icon, type Delete to remove, then choose whether to keep webhooks or fully release the number back to the carr
• Enhanced Number Pool Management for Visitor Activity Tracking Number pools power dynamic number insertion (DNI) for visitor tracking in Sparkforge. The management tools let you move numbers between pools, remove without de
• How to Assign Twilio Phone Numbers to Users in Sparkforge Assign a Sparkforge phone number to a single user so all inbound calls route to them. Add the number under Phone Numbers, then either set the Inbound Number on
• How to Purchase a Phone Number Phone numbers are purchased inside each Sparkforge sub-account from Settings then Phone Systems. Pick country, capabilities (SMS, MMS, Voice), and number type,
• How to buy a toll free number? Open the sub-account, go to Settings > Phone Numbers > Add Number, set the country to United States, filter to Toll-Free only, pick a number, and click Proceed
• How to request a Twilio phone number that is not available If a Twilio-supported number isn't available in Sparkforge, request it through Twilio's Private Offering Form or buy directly in the Twilio console. Provide acc
• How to restore a deleted Twilio number in Sparkforge Twilio holds deleted numbers for 10 days. On Sparkforge Phone, contact Sparkforge support with the Location ID. On your own Twilio account, repurchase from Rele
• Identity Verification for Phone Number Purchases (US/CA/PR) Sparkforge uses Persona to verify identity before a sub-account can purchase its first +1 (US, Canada, Puerto Rico) or +972 (Israel) number on Sparkforge-manage
• Improve your Phone Number's reputation with Voice Integrity Voice Integrity registers your US numbers with First Orion, Hiya, and TNS to clear spam-likely labels and improve answer rates. SHAKEN/STIR is required, CNAM is
• Mandatory 2FA for Phone Number Updates Sparkforge now requires 2FA whenever a user changes their phone number. Verify through your existing email, your existing verified phone, or a TOTP authenticato
• Migrate International Numbers from Twilio to Sparkforge Phone International number migrations from Twilio to Sparkforge Phone sometimes stall on regulatory requirements. Create a Twilio Regulatory Bundle and Address, reque
• Moving Numbers across Sub-Accounts (Same Agency) Use Settings → Phone Integration → Move Numbers to reassign US or Canada numbers between sub-accounts inside the same Sparkforge agency. Sparkforge Phone-to-Spa
• Moving Phone Numbers across accounts (US and International) Moving numbers between Sparkforge Phone and Twilio (or across agencies) follows a two-step process: collect the right Twilio Account SID (or Regulatory Bundle S
• Moving US numbers from Twilio to Sparkforge(LC) Get the Gaining Sub-account SID from Sparkforge Support, then open a Twilio ticket with the losing and gaining sub-account SIDs and the numbers to move. CC migr
• Number Hosting Guidelines for Sparkforge Phone Locations Hosted SMS lets you send and receive texts on numbers you already own with another carrier. Voice stays where it is, only SMS/MMS routes through Sparkforge. Eli
• Overview of Phone Number Configuration Options Each Sparkforge number has its own settings for forwarding, caller ID, call connect, whisper messages, recording, timeouts, and multi-user ring. Open Settings >
• Phone Number Edit Configuration | Incoming Call Settings & Timeout Guidance Edit Configuration on a Sparkforge phone number consolidates inbound call routing — ring rules, forwarding, IVR, Voice AI, voicemail, and timeout — in one view.
• Porting your phone number (non-Twilio number) to a location/subaccount Bringing a US number from an outside carrier into a Sparkforge sub-account takes 2-4 weeks. Submit the porting form with a recent bill, signed LOA, and the corr
• Toll-Free Number Verification Guide for LC-Phone (US/Canada) All US and Canada toll-free numbers used for SMS in Sparkforge Phone must be verified or messages get blocked. Submit business details, opt-in proof, and sample