Restore a Deleted Twilio Number in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Twilio holds deleted numbers for 10 days. On Sparkforge Phone, contact Sparkforge support with the Location ID. On your own Twilio account, repurchase from Released Numbers in the Twilio console.

Deleting a phone number by accident isn't always permanent. Twilio holds released numbers for 10 days, which gives you a window to recover them. The process depends on whether the number was on Sparkforge Phone or your own Twilio account.

Why Restore Instead of Replacing

Customers already have the number saved — no confusion
Ads, signage, and printed materials still point to it
Existing call and SMS history stays attached
Less rework than reconfiguring routing for a new number

Restoration Rules

10-day window. After 10 days from deletion, the number leaves Twilio's hold pool.
Immediate billing. Twilio charges the standard monthly fee on restoration.
Webhooks not preserved. Call routing, webhooks, and automations need to be reconfigured.
If reassigned, gone. If Twilio releases the number to inventory and someone else claims it, restoration is no longer possible.
Past 10 days, contact Twilio support directly. Recovery may still be possible but is not guaranteed.

If You're Using Sparkforge Phone

Sparkforge Phone numbers are managed by Sparkforge, so the support team handles restoration on your behalf within the 10-day window.

Open Sparkforge support chat.
Provide the Location ID of the sub-account where the number was assigned.
Sparkforge support will check availability and attempt restoration.

If You're Using Your Own Twilio Account

You can restore directly through the Twilio console.

Step 1: Log In to Twilio

Open the Twilio console and navigate to the correct sub-account.

Step 2: Find the Twilio SID

If you have many sub-accounts, copy the Account SID from Sparkforge to make filtering easier. In Sparkforge Agency View, go to Settings → Phone Integration → Subaccount Settings.

Step 3: Copy the Account SID

Click the three dots, choose Update Credentials, and copy the Account SID. Use it to filter sub-accounts in Twilio.

Step 4: Open Released Numbers

In Twilio's left navigation, expand Phone Numbers → Manage → Released Numbers. The deleted number should appear here if you're within the 10-day window.

Step 5: Repurchase

Click Repurchase next to the number. Twilio will start charging the monthly fee immediately.

If the number doesn't appear, contact Twilio support with the Account SID and number details.

Frequently Asked Questions

How long do I have to restore a deleted number?

10 days from deletion. After that, Twilio may permanently release the number to its inventory pool.

What if someone else has already claimed my old number?

If a number was reassigned during or after the 10-day window, restoration is no longer possible. The number is gone.

Will I be charged for restoring a number?

Yes. Twilio resumes the standard monthly fee on repurchase. Some restorations carry an additional one-time charge.

Can I restore a Sparkforge Phone number myself?

No. Sparkforge Phone numbers are managed by Sparkforge. Contact support with the Location ID, and the team will attempt restoration within the 10-day window.

Are workflows and call routing restored too?

No. Restoration brings the number back, but call routing, webhooks, and any automations tied to the number need to be reconfigured manually.