How to Assign a Phone Number to a User in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Assign a Sparkforge phone number to a single user so all inbound calls route to them. Add the number under Phone Numbers, then either set the Inbound Number on the user profile, choose them under Ring All on the number itself, or assign them directly from a contact record.

Assigning a phone number to a user means every inbound call to that number rings only that user. There are three ways to set it up. Method 1 is the most explicit and easiest to audit.

Method 1: through user settings

Buy or port the number, then go to Location Settings → Phone Numbers and click Add Number to register it.
Open My Staff and edit the user who should own the number.
Expand Call & Voicemail Settings.
Pick the number from the Inbound Number dropdown.
Save.

Method 2: through the phone number record

Open Phone Numbers, click the pencil on the number, and pick the user under Ring All. All inbound calls for that number ring that user.

Method 3: from a contact record

Open the contact, click Unassigned User, and pick the right user. The number associated with that contact's calls now routes to the assigned user.

Important constraints

Only one user can own one number at a time.
Once assigned, every inbound call to that number routes to that user — no round-robin or overflow on this setting.
You can't assign multiple numbers to the same user via Inbound Number. The user can have other phone permissions (outbound, workflow), but only one inbound assignment.

Frequently Asked Questions

Can I assign multiple phone numbers to one user?

Not via the Inbound Number dropdown — only one number can be assigned for direct routing per user. The user can still send outbound from other numbers.

Can two users share the same inbound number?

No. Once a number is assigned via Inbound Number, every call routes to the single assigned user. For shared inboxes, use a Ring All configuration on the number itself.

What's the difference between Inbound Number and Ring All?

Inbound Number is set on the user profile and locks the number to that user. Ring All is set on the number itself and rings the listed users in parallel until someone picks up.

Where do I assign a number to a contact's user?

Open the contact, click the Unassigned User field at the top of the record, and pick the user. The next call from that contact routes to them.