Identity Verification for Phone Number Purchases (US, CA, PR, IL)

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge uses Persona to verify identity before a sub-account can purchase its first +1 (US, Canada, Puerto Rico) or +972 (Israel) number on Sparkforge-managed telephony. It is one-time per sub-account and unlocks future number purchases plus A2P 10DLC, Toll-Free, CNAM, and SHAKEN/STIR registrations.

Carriers and regulators want a real identity behind every number. Sparkforge uses Persona at the point of purchase to capture that identity once, then trusts the sub-account for subsequent registrations.

When verification is required

Persona triggers when all three are true:

  • You are buying a +1 (US, Canada, Puerto Rico) or +972 (Israel) number.
  • The sub-account is on Sparkforge Phone-managed telephony (not an external provider).
  • The sub-account has not completed Persona before.

What one verification unlocks

After a single successful verification, the sub-account is cleared for:

  • Future +1 and +972 number purchases (including Number Pool replenishment).
  • A2P 10DLC brand and campaign registration.
  • Toll-Free number verification.
  • CNAM setup.
  • SHAKEN/STIR authentication.

Complete identity verification

  1. Sign in to your sub-account and click Settings.
  2. Go to Phone System > + Add Number.
  3. Pick a +1 or +972 number and click Proceed to Buy.
  4. The Persona modal appears if the sub-account has not been verified yet.
  5. Upload a valid government-issued ID (passport, driver's license, etc.) appropriate to the country.
  6. Complete a live selfie via webcam or phone camera.

Once Persona finishes, the purchase flow continues. The sub-account is verified for future actions.

Why this matters

  • Compliance — reduces fraud, spam, and regulatory risk.
  • Faster downstream approvals — A2P 10DLC and Toll-Free verification go smoother with a verified identity on file.
  • Better deliverability — verified numbers pair well with CNAM and SHAKEN/STIR for reputation.

Frequently Asked Questions

Does the selfie have to be on the customer's own device?
The real owner of the sub-account must complete the selfie and ID capture themselves, but they can use any convenient device with a camera — desktop webcam or phone.
Does Persona replace A2P 10DLC registration?
No. Persona verifies identity. You still need to complete A2P 10DLC brand and campaign registration separately for compliant US long-code SMS.
Do I need to verify for every number purchase?
No. Persona is one-time per sub-account. After verification you can buy +1 or +972 numbers, including into pools, without repeating it.
Does Persona cost anything?
There is no separate fee for Persona itself. Standard number purchase and usage fees still apply.
I started a +1 purchase but the Persona prompt didn't appear — what now?
Refresh the page and try again. If the prompt still doesn't appear, contact support.

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