Sparkforge Phone System

18 guides covering sparkforge phone system on the Sparkforge platform.

• Address & Regulatory Bundles: Safer & Faster in Sparkforge Address Bundles capture business identity. Regulatory Bundles attach country and number-type compliance. Both are created in Sub-Account > Settings > Phon
• Avoiding Call Loops when routing calls to Internal Phone Numbers Using a Sparkforge phone number as a call-forwarding or routing destination can create a loop, causing calls to drop or fail. Sparkforge shows a warning in affe
• Custom Dispositions for Voice Calls Custom Dispositions let an agent or the Power Dialer tag each call with one outcome (Follow Up, Requested Appointment, Not Interested). The disposition can fire
• How do I migrate my agency and sub-account over to Sparkforge Phone? Switching to Sparkforge Phone removes the Twilio middle-layer for SMS and calls. Validate agency access, convert the agency, then migrate sub-accounts — bulk fo
• How to Configure SMS Compliance Settings in Sparkforge Sparkforge SMS Compliance Settings auto-append opt-out language and sender identification on outbound SMS, and re-insert them every 1-60 days. Enable both toggl
• How to Disable Sparkforge Phone System for your Agency To switch from Sparkforge Phone to your own Twilio account, release any numbers you want to keep first, gather your Twilio credentials, then submit the disable
• How to Enable Call Transcriptions for Recorded Calls Call transcription is a Voice Intelligence add-on that converts recorded calls to text. Enable it under Settings > Phone System > Voice > Call Transcription. It
• How to Set Up Verified Caller ID (Use your number for Voice Calls) Sparkforge lets you display your own number as caller ID on outbound voice calls. Verify the number with a one-time code, then assign it to a Sparkforge phone n
• KYC Verification on Persona — Best Practices Persona allows up to 10 KYC attempts per user. Use a physical, in-country ID, complete the flow in one sitting on a stable connection, and avoid digital screens
• Know Your Customer (KYC) in the United Kingdom UK long codes (local, national, mobile, toll-free) must be tied to an approved Regulatory Compliance (RC) bundle. New purchases require the bundle from May 27,
• Phone System Messaging Analytics Overview Messaging Analytics under sub-account Phone Numbers shows sent, delivered, failed, error 30007, received, and opt-out counts in near real-time. Filter by date,
• Reduce Inbound Spam Calls with Number Intelligence & IVR Combine Number Intelligence (Spam Likely detection), a Spam call disposition, an auto-DND workflow, and an optional light IVR to cut inbound spam calls without
• Sparkforge Phone Pricing & Billing Guide Sparkforge Phone pricing matches Twilio at the carrier level with a 10% discount on US/Canada local and toll-free traffic. Phone numbers, SMS/MMS, voice, A2P re
• Sparkforge Phone System: Error Codes and Warning Dictionary Sparkforge Phone System returns specific error codes when messages or calls fail. This reference covers the most common codes — invalid numbers, opt-outs, carri
• VoIP Deskphones in Sparkforge Open Sub-Account Settings > Phone Numbers > Advanced > VoIP Deskphone (SIP), generate a SIP user, assign to a staff member, and enter the credentials in the pho
• What is LC (Sparkforge) Phone System? Sparkforge Phone is the native telephony service inside Sparkforge. SMS and calls activate instantly with no third-party setup, and built-in tools handle compli
• Why You Can't Delete a Twilio Subaccount from the Sparkforge? Sparkforge can only delete Twilio subaccounts it provisioned through its own ISV. If you connected your own Twilio account, you must close the subaccount manual
• Why is your account suspended Carrier suspensions are usually triggered by non-compliant SMS content, weak opt-in records, or high opt-out and error rates. File a ticket with the requested t