How to Enable Call Transcriptions in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Call transcription is a Voice Intelligence add-on that converts recorded calls to text. Enable it under Settings > Phone System > Voice > Call Transcription. It costs $0.024 per recorded minute on top of standard recording fees.

Call transcription turns inbound and outbound recorded calls into searchable text inside the Conversations view. Use it to scan call content, train the team, and keep written records without replaying every call.

What it costs

$0.024 per recorded minute, billed in addition to your standard call recording fee. Call recording must already be on for the phone numbers you want transcribed.

Enable call transcription

  1. Open Settings in the sub-account.
  2. Click Phone System.
  3. Open the Voice tab and click Call Transcription.
  4. Click Enable Call Transcription under Voice Intelligence.

Transcription only runs for calls recorded after you enable the feature. Past recordings aren't transcribed retroactively.

Find a transcription

  1. Open Conversations from the sub-account.
  2. Find the contact whose call you want.
  3. Click View Transcript next to the playback control on the call entry.

What you get

  • Auto-generated transcripts for every recorded inbound and outbound call.
  • Transcripts inline on the conversation timeline.
  • Faster review than replaying audio.
  • Written log usable for coaching, compliance, and documentation.

Frequently Asked Questions

Do I need call recording on?
Yes. Transcription requires recording to be enabled on the phone numbers. Without recording, the call isn't transcribed.
How much does it cost?
$0.024 per recorded minute on top of the standard call recording fee.
Can old recordings be transcribed?
No. Transcription only runs for calls recorded after the feature is enabled.
Where do transcripts show up?
On the Conversations page under each recorded call, next to the playback controls. Click View Transcript to open it.
Can I turn transcription off later?
Yes. Go to Settings > Phone System > Voice > Call Transcription and toggle it off.

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