UK KYC Requirements for Sparkforge Phone Numbers

By Sparkforge Support Team ·Last reviewed May 3, 2026

UK long codes (local, national, mobile, toll-free) must be tied to an approved Regulatory Compliance (RC) bundle. New purchases require the bundle from May 27, 2024, and all existing UK long codes need a bundle by September 30, 2024 to keep sending.

UK regulators tightened Know Your Customer (KYC) requirements to reduce SMS and voice fraud. If you use Sparkforge UK long codes, you need an approved Regulatory Compliance (RC) bundle attached to each number or traffic gets blocked.

Key dates

May 27, 2024 — every new UK long code purchase requires an approved RC bundle before checkout.
July 30, 2024 — SMS sent from international long codes to UK recipients is blocked.
September 30, 2024 — every existing UK long code must be tied to an approved RC bundle. Numbers without one stop sending.

Applies to UK local, national, mobile, and toll-free numbers.

Information required — Individual (Local or National long code)

Field	Documentation	Acceptable docs
Name	Proof of Identity	Government-issued ID or Passport
UK Address (must be UK)	Proof of Address	Government ID with local address, utility bill, tax notice, rent receipt, or title deed
UK Emergency Address (if different)	None	Must be a valid UK address
Date of Birth	None	—
Phone Number	None	Valid mobile reachable by you. Cannot be a number from a CPaaS provider.
Email	None	—

Information required — Individual (Mobile or Toll Free long code)

Field	Documentation	Notes
Name	Proof of Identity	Government-issued ID or Passport
Address	None	Valid address anywhere in the world
Emergency Address (if different)	None	Valid address anywhere in the world
Date of Birth, Email	None	—
Phone Number	None	Valid mobile, not from a CPaaS provider

Information required — Business (Local or National)

Documentation is required for businesses not using a UK Companies House Registration Number. Acceptable doc: an excerpt from the commercial register.

Business Name, Registration Authority, Business Registration Number
Website Address
UK Business Address (must be a valid UK address)
UK Emergency Address (if different)
Authorized Representative's Name, Phone Number, and Work Email — must be a senior person responsible for the numbers; phone must be a valid mobile not from a CPaaS provider
Business Classification: Direct Customer, or ISV Reseller / Partner
If ISV — whether you assign Sparkforge numbers to end customers (Yes/No)

Information required — Business (Mobile or Toll Free)

Same fields as Local/National, except the Business Address and Emergency Address can be valid addresses anywhere in the world.

What to do

Collect the required information and documents now.
Submit your RC bundle through the Sparkforge console.
Sparkforge reviews and approves or rejects the bundle.
If rejected, read the reason, fix the issue, and resubmit.
For new UK long code purchases after May 27, 2024, get your RC bundle approved before buying to avoid service gaps.
Connect every existing UK long code to an approved RC bundle before September 30, 2024.

Best-practice notes

Don't create duplicate RC bundles. Each bundle should hold unique details.
Assign the bundle that matches the number's actual use case (e.g. London-office numbers get the London RC bundle).

Frequently Asked Questions

Is there a fee to register UK long codes?

No. There is no fee to submit a UK RC bundle.

I'm an individual without ID or proof of address — can I still use Sparkforge UK long codes?

No. Without the required documentation you cannot use Sparkforge UK long codes.

My business isn't on UK Companies House — what do I do?

If you're not on the UK register, contact Sparkforge support and submit alternative documentation (an excerpt from the commercial register where you are registered).

What is an emergency address?

The physical address of the actual user of the Sparkforge phone number, used so emergency services can dispatch help if needed.

What happens if I don't submit KYC?

After May 27, 2024 you cannot buy new UK long codes without an approved RC bundle. Existing UK long codes without a KYC bundle by September 30, 2024 have all traffic blocked.