Messaging

26 guides covering messaging on the Sparkforge platform.

• Action Required: International SMS Compliance Updates — UK & Turkey UK carriers block international long codes for A2P SMS and require an approved RC bundle plus KYC on UK numbers. Turkey blocks all international A2P SMS contain
• Automate SMS Compliance with Opt-Out & Sender Info in Sparkforge Sparkforge can append opt-out language and sender info to ongoing SMS threads automatically every 1-60 days. It runs at the sub-account level, defaults on for n
• Best Practices for SMS deliverability and Avoiding SMS Restrictions Sparkforge monitors your sub-account's SMS error rate (cap 6%) and opt-out rate (cap 2%); cross either threshold and outbound SMS is suspended for 24 hours. Sta
• Conversations Glitching? Here's What’s Going On? Calls from multiple people grouped under a placeholder number (like +266696687) come from anonymous callers whose carriers don't send caller ID. Replies splitti
• Error: Not a Valid SMS-Capable “From” Number This error fires when the From number cannot send SMS for the destination — usually because the number is voice-only, lives on the wrong account, is missing A2P
• How Media Appears in SMS Campaigns on iPhone & Android Attaching media to an SMS converts it to MMS, removing the 160-character cap but adding file size and carrier rules. Android shows media inline; iPhone often sp
• How to Calculate SMS and MMS Costs An SMS in Sparkforge is billed per 160-character segment plus a carrier fee per segment. Emojis switch the message to Unicode and drop the segment limit to 70 c
• How to Onboard an RCS Sender ID in Sparkforge (Non-ISV) Create an RCS Sender ID in your Twilio sub-account, point its webhooks at Sparkforge's CPaaS endpoints, attach it to a Messaging Service, then share the Account
• How to Prevent SMS Filtering by Carriers: Error 30007 Error 30007 means a US carrier filtered your message for content, sender identity, or compliance reasons. The fix is consistent opt-in, clear STOP language, an
• How to check logs for a specific text message in Twilio If your sub-account is on its own Twilio, use Twilio Messaging Logs to confirm delivery status, segment count, and error codes. Search by phone number in the FR
• How to increase Messaging Limits? Sparkforge agency owners and admins can raise daily SMS limits from the Agency Dashboard (all sub-accounts) or per sub-account on the Phone Numbers page. Limits
• Incoming SMS only shows up in Conversation for Sparkforge Inbound SMS only appears in the Conversation tab. To get a forwarded notification too, create a workflow with a Customer Replied trigger filtered on SMS, then a
• LC - Phone Messaging Policy Sparkforge Phone applies A2P consent rules, an 8-level daily SMS ramp, automatic DND handling on carrier errors, and bounce/error rate suspensions. Add opt-out
• Messaging Analytics (New Experience) in Phone Settings Messaging Analytics V2 in Sparkforge gives SMS performance a dashboard with clickable Sent, Delivered, Failed, Received, and Opt-Out cards, plus failure-rate an
• Messaging Ramp Progress Card in Sparkforge The Messaging Ramp is an 8-level SMS warm-up system on Sparkforge Phone. Hit your daily level cap, wait through the 24-hour cooldown, and the next level unlocks
• The Complete Guide to RCS in Sparkforge RCS lets you send branded messages with images, buttons, and read receipts to compatible recipients. Sparkforge falls back to SMS automatically when a contact c
• Track SMS Restriction History The SMS Restriction History dashboard logs every warning and temporary sending lock on a sub-account, including the cause and measured value. Use it to investig
• Troubleshooting SMS Delivery Most Sparkforge SMS failures trace to DND status, landline numbers, ramp-up limits, or carrier-level blocks. Check the conversation view for the error code, the
• Troubleshooting: Inbound SMS Showing as Calls or Not Appearing at all. If inbound SMS lands as calls or never appears, check that the Twilio number is SMS-capable, that the messaging webhook is configured, and that the message stat
• Twilio Error 21610 "The message from/to pair violates a blacklist rule" when sending SMS Twilio error 21610 fires when the recipient texted STOP, has DND enabled, or never opted in. Resolution: remove the number from your list, or ask them to reply
• Understanding Common SMS Delivery Errors in Sparkforge SMS errors in Sparkforge come back as numerical codes from the carrier or messaging provider. Each code points to a specific cause like opt-outs, carrier filter
• Understanding the Potential Delivery Issues of Text Messages with Shortened URLs Public link shorteners (bit.ly, rb.gy) get blocked or filtered by carriers like AT&T and T-Mobile because they redirect multiple times and hide the destination.
• Updated Messaging Guidelines for the U.S. & Canada Domestic SMS in the U.S. and Canada requires A2P registration. International messages from U.S. or Canada need Persona verification only. U.S. to U.K. is blocke
• What is the file size limit of an attachment to an SMS or an Email? MMS attachments should stay under 500KB to clear every carrier. Email attachments cap at 20MB inside Sparkforge before files auto-route to Media Library links.
• Which Twilio phone number will the leads be getting the SMS from? Sparkforge picks the SMS sender by priority: the user's assigned number, then the last manually selected number, then the channel number (the first number used
• Why SMS in Mexico May Appear from a Different Number Mexican carriers rewrite long-code SMS sender IDs to comply with anti-spam rules, especially on A2P traffic or high-volume sends. Register a Mexico-approved Sen