How to Increase SMS Messaging Limits in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge agency owners and admins can raise daily SMS limits from the Agency Dashboard (all sub-accounts) or per sub-account on the Phone Numbers page. Limits can be set by message or segment count.

Messaging limits keep your account compliant with carrier regulations and protect deliverability. High-volume sending without limits can trigger carrier filtering, account flagging, or suspension. This guide covers how to raise limits responsibly when your business needs more headroom.

What's new: segment-based limits

Agencies can now set custom daily and monthly messaging limits by either SMS count or segment count. Previously only message count was available.

How to increase messaging limits

Adjust limits across the entire agency (all sub-accounts) or for individual sub-accounts.

Option 1: From the Agency Dashboard

Apply changes to all sub-accounts.

Go to Agency Dashboard.
Open the Phone Integration page.
Select Account Creation.
Adjust the Daily Limit by either number of messages or number of segments.

This sets the ceiling for sending overall.

Option 2: From a specific sub-account

Use this when you only need to change one sub-account's limit.

Open the sub-account.
Go to the Phone Numbers page.
Click Advanced Settings.
Find the Message Limit field.
Enter the new limit and save.

This overrides the default for that sub-account only.

Who can increase limits

Only agency owners and admins can raise messaging limits.
If your agency has been on Sparkforge at least 3 months and is not in trial, owners and admins can update sub-account limits directly.
In all other cases, contact Sparkforge Support to request a limit increase.

Limit reached: banner and email alerts

When a sub-account hits the sending limit, a banner appears on the Phone Numbers page for all users (agency and sub-account).
An email alert is sent to the configured notification addresses.

Limitations and risks

Provider and carrier restrictions

Even when Sparkforge allows a higher limit, your messaging provider (e.g., Twilio) may enforce its own restrictions. Exceeding carrier thresholds can cause messages to be filtered, delayed, or blocked.

Suspension risk

Rapidly scaling or setting excessively high limits can trigger carrier compliance issues. Sub-accounts may be flagged or suspended for violating sending practices.

Deliverability concerns

Higher limits scaled too aggressively hurt deliverability. Carriers treat sudden volume spikes as spam-like behavior, reducing trust in your numbers.

Frequently Asked Questions

Who can increase messaging limits in Sparkforge?

Only agency owners and admins. Staff and basic user roles cannot adjust SMS limits.

Can I set limits by segment count instead of message count?

Yes. Agencies can now set daily and monthly messaging limits by either SMS count or segment count from the Agency Dashboard.

What if my agency is in trial or under 3 months old?

You'll need to contact Sparkforge Support to request a limit increase. Self-service updates require an agency on a paid plan for at least 3 months.

What happens when a sub-account hits its limit?

A banner appears on the Phone Numbers page for all users, and an email alert is sent to configured notification addresses.

Will Twilio still enforce its own limits?

Yes. Even when Sparkforge allows a higher limit, your underlying carrier (e.g., Twilio) may enforce stricter thresholds. Messages exceeding those can be filtered or blocked.