Set Bot Status Per Contact in Sparkforge Conversation AI

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge Conversation AI lets you toggle bot status on a per-contact basis from the Message Composer. Active responds to all messages, Sleep pauses temporarily with a wake timer, and Inactive stays off until you turn it back on.

Sparkforge Conversation AI bots can be toggled on or off for individual contacts straight from the Message Composer. This is the right level of control when one contact needs a human in the loop while every other conversation runs on AI.

The three states

Active: The bot responds to every incoming message.
Sleep / Snooze: The bot is paused, either manually or automatically (for example after a manual or workflow message, or when message limits are hit).
Inactive: The bot stays off until manually reactivated.

Sleep timers let the bot wake up and resume on a schedule.

Step 1: open the bot status control

Open Conversations and select a contact. The Message Composer shows the bot's current status, marked by a green online icon when active.

Step 2: turn the bot off for a contact

Click the bot status icon in the Message Composer.
Select Inactive from the dropdown.
Optionally, set a duration for the bot to wake itself back up.
To keep the bot off permanently for that contact, leave the wake checkbox unchecked.

The status icon updates to show the bot is off for that contact.

Automatic sleep triggers

The bot automatically sleeps in a few cases:

The contact's message limit is reached.
A manual or workflow message is sent on that conversation.

Per-contact bot status only works when the bot is in Suggestive or Auto-Pilot mode.

Frequently Asked Questions

Does contact-level Inactive override global Conversation AI settings?

Yes. When a contact is set to Inactive, Conversation AI will not reply on that conversation until you flip the status back to Active.

What happens to incoming messages while the bot is sleeping?

Messages are received as normal but the bot does not reply until the wake time. After waking, the bot resumes per your configuration.

Does sending a manual agent message pause the bot?

Depending on your global settings, human messages can trigger auto-sleep or delay AI replies to prevent overlapping responses.

Can I bulk-update bot status for many contacts at once?

Per-contact status is a one-to-one control. For larger or conditional changes, use a workflow with an Update Bot Status action.

Why is the status control hidden?

Confirm Conversation AI is enabled, a bot is assigned to the channel, and your response mode supports AI replies (Suggestive or Auto-Pilot).