Conversation AI Agents Dashboard Analytics in Sparkforge

The Conversation AI Agents Dashboard puts cross-agent analytics on a single screen. Filter by date, channel, or agent, then drill into any individual agent when you need detail.

What the dashboard shows

One unified view of every Conversation AI agent in your Sparkforge account. Instead of opening each agent to gather metrics, you see the whole picture in one place and pivot from there.

Why it's useful

• Single view — all agents on one screen, no jumping between pages.
• Faster decisions — spot trends, outliers, and optimization opportunities at a glance.
• Targeted analysis — filter by Date Range, Channel, and Agent.
• Permission-based — only users with the right role see analytics.
• No reconfiguration — works on top of your existing AI agents.

Access and permissions

Access is controlled by the View Conversation AI Dashboard permission. Admins toggle it from Agency Settings → Team → Edit User → Roles & Permissions → AI Agents → View Conversation AI Dashboard. With the permission enabled, the dashboard shows up on the Conversation AI home page and at the agent level.

How to open the dashboard

1. Go to AI Agents → Conversation AI from the Sparkforge dashboard.
2. Pick an agent from the dashboard tab.
3. Apply the channel selector and date range picker to narrow the data.

Filters

• Date Range — compare periods (last week vs. last month) to find trend changes.
• Channel — focus on a single communication source.
• Agent — isolate one agent to evaluate impact or troubleshoot.

Metrics defined

Metric labels may shift slightly in the UI. In-app tooltips are the source of truth.

• Total Unique Contacts — distinct contacts who engaged with Conversation AI in the selected period.
• Total Messages — total message volume exchanged with all contacts.
• Average Messages per Contact — depth of conversation per unique contact.
• Total Actions Triggered — automated actions (workflows, tags, tasks, transfers) initiated by AI.
• Appointment Link Shared — bookings links the bot sent to contacts.
• Workflows Triggered — workflow executions started by the bot.
• Contact Info Updated — times the bot saved or updated contact details.
• Stop Bot Triggered — conversations where the Stop Bot action fired.
• Cancel Appointment — bot-initiated cancellations confirmed in conversation.
• Reschedule Appointment — bot-initiated reschedules completed in conversation.
• Transfer Bot — handoffs to another bot.
• Human Handover — handoffs to a human agent.
• Total Appointments Booked — bookings created via Conversation AI.
• Time Saved — directional estimate of automation-driven productivity gains.

FAQ

Where do I find the dashboard?

AI Agents → Conversation AI. If it's not visible, ask an admin to enable the View Conversation AI Dashboard permission.

Who can access the dashboard?

Only users with the View Conversation AI Dashboard permission enabled.

What filters are available?

Date Range, Channel, and Agent.

Does the dashboard change my agent setup?

No. It adds visibility on top of existing agents. No configuration changes are required.

Why don't I see any data?

Check that the permission is enabled, at least one agent is published, channels are connected, and the date range matches when conversations actually happened.