Reputation Management in Sparkforge: What's Included

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge reputation management covers review requests by email, SMS, and QR code, multi-platform collection (Google, Facebook, Yelp), AI sentiment analysis, on-site review widgets, and social posting — all tied back to the CRM.

Reputation management drives whether customers trust you before they ever call. Sparkforge handles the request, the collection, the response, and the on-site display in one platform — connected to the same CRM that holds the customer record.

How review requests work

Email and SMS

Send review requests by email or SMS the moment a job closes or an invoice is paid. Both channels are built in — no separate review tool to wire up.

WhatsApp (coming soon)

WhatsApp review requests are on the roadmap. Where customers already use WhatsApp for service comms, that channel pulls higher response rates than generic email.

Dynamic QR codes

Generate a QR code that points to your preferred review platform. Print it on receipts, business cards, or in-store signage. Customers leave a review at the moment of experience.

Multi-platform review collection

Collect reviews on Google, Facebook, Yelp, and the other platforms that matter for your industry. Routing logic decides where each request goes so you build presence everywhere customers search.

Review analytics

Track review trends, identify problem categories, and understand customer sentiment over time. Analytics show what's improving, what's slipping, and which staff or location drives the rating.

AI review handling

The AI categorises reviews, detects sentiment (positive, neutral, negative), and suggests responses. Reply to dozens of reviews without spending an afternoon on it.

Website and social widgets

Embed review widgets on your website or social channels so positive reviews show up where buyers actually look. The widget pulls live from collected reviews — no manual updates.

Social media posting

Post directly to multiple social channels from inside Sparkforge. Pair social posts with review milestones ("500 5-star reviews") to keep the brand active without a separate scheduling tool.

For agencies

Reputation management is white-labelable. Resell it under your own brand to clients, expand the service line, and keep all reporting inside Sparkforge.

Frequently Asked Questions

Which review platforms does Sparkforge support?

Google, Facebook, Yelp, and the other major review sites that matter for local and service businesses. The request can be routed to whichever platform you want a customer to leave the review on.

Do I need a separate review management tool?

No. Reputation management is built into Sparkforge alongside the CRM, automation, and unified inbox. Reviews tie back to the customer record automatically.

How does the AI review response work?

The AI categorises each review by sentiment and suggests a response you can edit and post. It saves time on bulk replies without losing the human voice on hard reviews.

Can I show reviews on my website?

Yes. Embed the review widget on any site — Sparkforge or external — and it pulls live from your collected reviews. No manual updates.

Is reputation management on every Sparkforge plan?

Reputation management is included starting on the Classic plan ($265/mo) and continues through Standard and Pro.