How to Send Review Requests in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge sends Google and third-party review requests three ways: Quick Actions for one-off manual sends, Workflow actions for automation, and the Reputation tab for tracked individual sends. Connect Google Business Profile and enable review requests in sub-account settings before you start.

Review requests in Sparkforge pull customers to your Google Business Profile or any third-party review link. Set the integration up once, then send manually, automatically, or from the Reputation tab.

Before you send your first request

Connect Google Business Profile in sub-account integrations, or configure a third-party review link.
Toggle review requests on in sub-account settings.
Customize your SMS and email review templates.
Confirm GBP is connected to the correct location.

Why reviews matter

Conversions: positive proof helps prospects pick you over the next listing.
Local SEO: volume, freshness, and ratings move you up in Google Maps results.
Trust: recent reviews show your business is active and responsive.
Customer experience: reviews surface friction you can fix.

Three ways to send review requests

1. Quick Actions (manual)

Use the Quick Actions menu in the top left for a fast manual send. The signed-in user is recorded as the sender. To send on behalf of a contact's assigned user, use a Workflow action instead.

2. Workflow action (automated)

Add the Send Review Request action to a workflow and pick the channel (Email or SMS). When the contact has an assigned user, the request comes from that user.

3. Reputation tab (manual, tracked)

Open Reputation > Requests to send individual requests and review the full send history.

Review request statuses

Status	What it means
Queued	The request is waiting on the send queue, or the template is set to send after a delay.
Sent	The system delivered the email or SMS to the contact.
Clicked	The contact opened the review link.
Completed	A review was submitted and matched back to the request.

Troubleshooting

Request never sends: verify review requests are toggled on in sub-account settings.
Wrong sender on manual sends: use the Workflow action to attribute the send to the assigned user.
No Google option: reconnect Google Business Profile and confirm location selection.

Disputing a Google review

From the Reviews tab, open the review and choose the Google dispute option. Provide context, then track status from the same view. Google's policy team makes the final call.

Frequently Asked Questions

Can I send review requests on autopilot after a job closes?

Yes. Add the Send Review Request action to a workflow triggered by appointment status, opportunity stage, or invoice paid. Pick Email, SMS, or both.

Why does my Quick Action review request show me as the sender?

Quick Actions record the signed-in user. To send from the contact's assigned user, switch to a Workflow action.

Do I need Google Business Profile to send review requests?

Not strictly. You can use a third-party review link, but GBP integration is required to capture and respond to Google reviews inside Sparkforge.

What happens to a Queued review request?

It sits in the send queue and goes out as soon as the queue clears, or after the delay configured on the template.