Reputation Overview Tab in Sparkforge Explained

By Sparkforge Support Team ·Last reviewed May 3, 2026

The Reputation Overview tab in Sparkforge sub-accounts summarizes review volume, sentiment, listings, and request activity over a time window you set. Filter each tile with the three-dot menu to scope the view.

The Reputation Overview tab pulls every reputation signal into one dashboard for the sub-account. Open it from Reputation > Overview. Each tile has a three-dot menu for time filtering.

Invite Goals

Predetermined incremental targets for review invites. They step up automatically as you hit each milestone. Goals are not editable.

Reviews Received

Total Google and Facebook reviews pulled into Sparkforge in the selected window. Connect both sources under sub-account Settings > Integrations for full coverage.

Online Listings (Yext)

If Yext is enabled and the sub-account is subscribed, this tile shows listing health. Click View Status for detail and Manage Listings to make changes (Agency users only).

Average Rating

Total stars divided by total reviews in the time filter. Updates with the filter.

Sentiment

Google's AI classifies each review's tone as positive or negative across Google and Facebook reviews. Use it to spot trend shifts you cannot see in star averages.

Invite Trends

Total review invites sent across SMS and email in the selected window.

Review Trends

Bar graph of received reviews month over month.

Latest Review Requests

Recipient, channel (SMS or email), and send date for the most recent invites.

Latest Reviews

Most recent Google and Facebook reviews with the contact name attached.

Frequently Asked Questions

Why does Reviews Received look low?

Check the time filter on the tile and confirm Google and Facebook integrations are connected. Older reviews backfill once the integration runs.

Can I edit the Invite Goals?

No. Goals are preset and step up automatically as each milestone is reached.

Where does Sentiment come from?

Google's AI classifies each review as positive or negative based on the review text from Google and Facebook.

Who can manage Yext listings from this tab?

Only Agency users see the Manage Listings button. Sub-account users see the listing summary but cannot edit listings here.