Social Planner Notifications: Failed Posts, Expirations, Approvals

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge Social Planner sends email notifications for account expiry, pre-expiry, post approval requests, approvals, rejections, and failures. Edit each one under Social Planner > Settings > Notifications.

Sparkforge Social Planner sends email notifications for the events that interrupt your posting flow — expired social account tokens, pending approvals, and failed posts. You can pick recipients, change templates, and tune cadence.

Notification types

Account Expired — social account tokens that have already expired
Account Pre-Expiry — early warning before tokens expire (e.g., Facebook pages have 60-day token lifespans, alerts fire around day 50)
Request for Approval — a scheduled post is awaiting approval
Post Approved — notifies the creator that their scheduled post was approved
Post Rejected — notifies the creator that their scheduled post was rejected
Post Failed — notifies selected users when a scheduled post fails to publish

Where to find notification settings

Go to Marketing > Social Planner.
Click the gear icon next to New Post to open Social Planner Settings.
Open the Notifications tab.

Configure each notification

Account pre-expiry

Click the pencil icon. Choose which sub-account users get notified, set the reminder cadence, and pick a custom template if you don't want the default. Users refresh tokens by visiting the integration page.

Account expired

Click the pencil icon. Pick recipients, reminder cadence, and a custom template if needed.

Request for approval

Click the pencil icon. Switch the email template if the default doesn't match your brand voice.

Post approved / rejected

Click the pencil icon for either notification to swap in a custom template for the post creator.

Post failed

Click the pencil icon. Customize recipients and template — useful when failures need to surface to a different person than approvals.

Customize the email template

Go to Emails > Templates.
Click New and choose Email Marketing Template.
In the template library, open System Template on the left and load the social planner template you want to edit.
Edit the content and save.
Back in Social Planner notification settings, select the new template.

Frequently Asked Questions

How do I change the default email template for a notification?

Build a new template under Emails > Templates using the Email Marketing Template type and the matching System Template. Then select it from the relevant Social Planner notification.

When does the pre-expiry notification fire?

It fires before the social account token expires. For example, Facebook pages have 60-day token lifespans — the pre-expiry alert triggers around day 50 (or day 80 if the lifespan is 90 days).

Can I pick different recipients for different notifications?

Yes. Each notification — pre-expiry, expired, approvals, rejections, failures — has its own recipient list and template setting.

How do I refresh an expired social account token?

Visit the Social Planner integrations page and reconnect the affected account. The notification email also points users there.