How to Manage Comments in Sparkforge Social Planner
Comment Management in Social Planner pulls comments from posts you published through Social Planner so you can reply, like, and thread without leaving Sparkforge. Currently supports Facebook, Instagram, TikTok, LinkedIn, and Communities.
Comment Management lets you read and respond to comments on your social posts from one dashboard inside Social Planner. It works for Facebook, Instagram, TikTok, LinkedIn, and Communities posts that were published through Sparkforge. Comments on natively published posts don't appear here.
What You Can Do
- Reply to top-level comments with text, emojis, and (where supported) images.
- Like comments to acknowledge engagement.
- Reply to threads — click the arrow next to a parent comment to view and respond to nested replies.
- Filter by Latest (most recent) or Top (most relevant) using the dropdown above the inbox.
- Mention Pages or public profiles by typing
@plus at least three characters.
How to Use It
- Go to Marketing → Social Planner → Comments.
- Read incoming comments. Reply, like, add emojis or images, and respond to threads.
- Use the dropdown to switch between Latest and Top.
- Click View More for the expanded comment view.
Platform Capabilities and Limits
- Reply with text, emojis, and images up to 10MB.
- Multi-level threaded replies, likes, and mentions via
@+ three characters. - Filter Latest or Top, search with three characters minimum.
- Hide and Delete are not supported. Media attachments in incoming comments are visible but not clickable.
- Reply with text, emojis, and images up to 10MB.
- Threaded replies and likes are supported.
- Mentions require the exact
@username— Instagram's API doesn't support mention search. - Hide and Delete are not supported. API support is limited.
- Comments on LinkedIn Page posts only. Personal profiles can't connect.
- Reply with text and emojis. Image uploads aren't supported.
- One level of threaded replies. Mentions search by username.
- Filter Latest or Top, search with three characters minimum.
- 3000-character reply limit.
TikTok
- TikTok Business Profiles only.
- Reply with text and emojis up to 150 characters.
- One level of threaded replies. No media attachments.
Communities
- Reply with text up to 8000 characters. Mentions via
@. - One level of threaded replies. Real-time sync with the native platform.
- No attachments, no comment editing, no course or event mentions.
Common Limitations
- Only comments on posts published through Social Planner appear. Native posts won't sync.
- Hide and Delete actions aren't supported on any platform.
- GIFs, stickers, and avatars in replies aren't supported.
- Search requires a minimum of three characters.
Frequently Asked Questions
Will I see comments on posts I published natively?
No. Only comments on posts published through Social Planner appear. Posts created directly inside Facebook, Instagram, etc., won't sync into the comment inbox.
Can I delete or hide comments from Social Planner?
Not yet. Hide and Delete actions aren't supported on any platform. You can like or reply only.
Which platforms are supported?
Facebook, Instagram, TikTok, LinkedIn (Pages only), and Communities. More platforms are in progress.
Can I attach images to replies?
Facebook and Instagram allow image replies up to 10MB. LinkedIn, TikTok, and Communities don't support image uploads in replies.
Why don't Instagram mention searches work?
Instagram's API doesn't support mention search. You have to type the exact @username for the tag to register.
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