How to Send Multi-Channel Review Requests in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Open the Reviews section, click Send Review Request, check SMS, email, and WhatsApp, customize each message, and send. Tracking shows which channels drive the most reviews.

Multi-Channel Review Requests let you ask for a review by SMS, email, and WhatsApp at the same time. Sparkforge picks whichever channels the customer has contact info for, so you do not waste an attempt.

What you get

  • Higher response rate — reach customers on the channel they actually use.
  • Per-channel messaging — tone for SMS is different from email; both can be tuned.
  • Smart fallback — if a phone number is missing, Sparkforge still sends via the channels that work.
  • Channel-level reporting — see which channel drives the most reviews.

Send a request

  1. Open the Reviews section in your dashboard.
  2. Click Send Review Request.
  3. Tick the channels you want: SMS, email, WhatsApp.
  4. Customize each channel's message. Defaults are pre-loaded — adjust for tone and brand.
  5. Confirm the contact has the right details for each selected channel: phone for SMS, email address, WhatsApp-enabled number.
  6. Click Send.

Track performance

The Reviews dashboard reports three numbers per channel:

  • Sent — how many requests went out.
  • Opened — how many recipients opened the message.
  • Clicked — how many followed the review link.

Use the click rate to figure out which channel deserves more focus, then prune the channels that under-perform.

Frequently Asked Questions

Can I send across all three channels at once?
Yes. Select SMS, email, and WhatsApp together to maximize reach.
Can I write a different message per channel?
Yes. Each channel has its own editable template so SMS stays short and email can carry more context.
What if the customer has no phone number?
Sparkforge skips channels that lack contact info and sends through the ones that work — for example, email and WhatsApp if no SMS number is on file.
How do I tell which channel performs best?
The reporting view shows sent, opened, and clicked counts per channel. Click rate is the cleanest signal of which channel customers respond to.
Are there limits on review requests?
Limits depend on your plan and channel usage fees. Check your sub-account billing settings for current caps.

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