How to Send Review Requests via WhatsApp in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge can send Google or Facebook review requests over WhatsApp — one at a time, in bulk via CSV, or automatically through a workflow triggered by events like a completed purchase.

Sparkforge can send review requests over WhatsApp in three ways: one customer at a time, in bulk from a CSV, or automatically through a workflow. WhatsApp open rates beat email, which makes it a strong channel for review collection.

Step 1: Connect WhatsApp

  1. Go to Settings > WhatsApp.
  2. Subscribe to WhatsApp if you're not already on it.
  3. Authenticate and link your WhatsApp Business number.
  4. Send a test message to confirm the connection works.

Step 2: Build the review request template

  1. Open the WhatsApp Review Request section in your dashboard.
  2. Customize the message:
    • Include your business name.
    • Add a short, friendly call to action.
    • Attach the review link for the platform you want — Google, Facebook, or another.
  3. Save the template for reuse.

Step 3: Send review requests

Single request

  1. Open Reviews in your dashboard.
  2. Click Send Review Request and pick WhatsApp as the channel.
  3. Choose the customer and the saved template.
  4. Review and click Send.

Bulk request

  1. From Reviews, upload a CSV with customer name and WhatsApp number.
  2. Map fields (e.g., Name to Customer Name, Phone to WhatsApp Number).
  3. Choose Send Bulk Review Requests with WhatsApp as the channel.
  4. Confirm the preview and send.

Workflow-triggered request

  1. Open Workflows and create a new workflow or edit an existing one.
  2. Add a trigger event — for example, an order completion or appointment marked complete.
  3. Add the Send Review Request via WhatsApp action.
  4. Pick the pre-approved template and personalize with merge fields like {Customer Name} or {Order ID}.
  5. Save and activate the workflow.

Best practices

  • Personalize every message with the customer's name. Generic asks get ignored.
  • Time it right. Send within 24 hours of a positive interaction — completed job, satisfied appointment, fulfilled order.
  • Stay compliant. Make sure you have explicit consent to message the customer on WhatsApp.

Frequently Asked Questions

Do I need a WhatsApp Business account?
Yes. Sparkforge connects to WhatsApp Business via the WhatsApp Business Platform. You'll authenticate the business number during setup.
Can I send review requests for any platform?
Yes. Whatever review platform link you paste into the template — Google, Facebook, Trustpilot, industry-specific sites — works the same way.
Will workflow-triggered requests obey WhatsApp's per-user marketing limits?
Review requests are typically utility-style follow-ups tied to a recent transaction. As long as the template is approved as a utility template and tied to a recent event, it generally stays inside delivery rules.
What's the best timing for the request?
Within 24 hours of a positive interaction. The closer to the moment of satisfaction, the higher the response rate.

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