Attach Photos to Sparkforge Review Requests by Email and SMS

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge lets you attach up to five photos to a review request from the Send Review Request modal. Photos send with email and SMS, appear in the contact’s Conversations thread, and customers can reuse them in their reviews.

Add real-world photos — like before-and-after shots — to Sparkforge review requests. Visual context jogs customer memory, lifts response rates, and gives reviewers media to attach to their reviews.

How it works

Attach photos directly from the Send Review Request modal in Reputation. Up to five images per request. The same photos send with both email and SMS if you select both channels, and they show up in the contact’s Conversations thread for your team.

Why use photos

  • Personalization: job-specific visuals make every request feel unique.
  • Higher engagement: images jog customer memory and lift click rates on the review link.
  • Trust: real photos validate quality and create stronger social proof.
  • Channel flexibility: same images work for email, SMS, or both in one send.

Channel support

ChannelImages supported
EmailYes — attached below the email content
SMSYes — sent as message attachments
WhatsAppNot supported
Mobile AppNot yet — web app only

File limits

  • Max photos per request: 5
  • Supported formats: JPG, PNG, JPEG
  • Max file size: 5 MB

Send a review request with photos

  1. From your sub-account, click Reputation in the left navigation.
  2. Click the blue Send Review Request button in the top right.
  3. Search by contact name and select the contact. Confirm phone and/or email are present for the channels you’re using.
  4. Use Choose Modes to pick email, SMS, or both. (WhatsApp doesn’t support images.)
  5. Pick the email and/or SMS template from the template dropdowns.
  6. Click Upload Photos and select up to five images. A preview shows below the button.
  7. Click the blue Send Review Request button.

Frequently Asked Questions

Will the same images send to both email and SMS?
Yes. If you select both channels in the modal, Sparkforge attaches the same uploaded photos to both messages.
Are photos saved in templates or a media library?
No. Photos are added during send and live with the outbound message in Conversations. They’re not stored in templates or the media library through this feature.
Is this available in the Sparkforge mobile app?
Not yet. Photo attachments to review requests work in the web app only. Mobile support is planned.
Can I automate review requests with photos via Workflows?
Not currently. Image attachments are added manually in the Send Review Request modal.
Why don’t WhatsApp review requests support photos?
WhatsApp template messaging in Sparkforge doesn’t allow image attachments on review request sends. Use email or SMS for visual review requests.

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