How to Configure Failed Payment Retries for Subscriptions in Sparkforge

Sparkforge can automatically retry failed subscription payments up to three times. Set the retry count, the gap between attempts, and the final-failure behavior under Payments > Settings > Subscription.

Configure Retry Settings

1. Open Payments > Settings > Subscription.
2. Pick the number of retry attempts (up to 3).
3. Select the gap between retries: 1, 3, 5, or 7 days.
4. Toggle whether failed subscriptions move to Cancelled or stay Unpaid after the final retry.
5. Click Save.

How Changes Apply

Retry setting changes apply to both new subscriptions and ongoing ones already in retry. The default configuration is 3 retries with a 1-day gap.

Mid-Sequence Update Example

A subscription is set to 3 retries with 3-day gaps. Retry 1 has fired. Before retry 2, you change the setting to 2 retries with gaps of 3 and 5 days.

• Retry 2 fires 5 days after retry 1.
• Retry 3 does not fire (only 2 retries are now configured).

Supported Payment Providers

• NMI
• Authorize.net
• Square

If All Retries Fail

The subscription moves to Cancelled (when that toggle is enabled) or stays in Unpaid. Missed payments are not collected automatically — send a manual invoice or a one-time payment link to capture the balance.

Customer Not Charged for Renewal

If a recurring charge does not run, the linked product was probably renamed or modified in Payments > Products, breaking the Stripe sync.

1. Open Payments > Subscriptions and find the subscription.
2. Click the three-dot menu and select Update Subscription.
3. Add the updated product and remove the old one.
4. Save to restore future billing.