Product Review Submitted Trigger for Sparkforge Workflows

By Sparkforge Support Team ·Last reviewed May 3, 2026

The Product Review Submitted trigger launches a workflow whenever a customer submits a review on a Sparkforge store product. Filter by rating, headline, product, or store to route reviews to the right follow-up.

The Product Review Submitted trigger fires the moment a customer submits a review on any Sparkforge store product. It captures the rating, headline, comment, reviewer info, store, and product so your workflow can act on real data.

Find it under Automation > Workflows > Add Trigger > Ecommerce Stores.

What you can automate

Instant engagement. Email or SMS the reviewer immediately to thank them or ask follow-up questions.
Hands-free moderation. Route 1- and 2-star reviews to your support inbox for priority handling.
Social proof amplification. Push 5-star reviews to Slack or Google Sheets for fast reuse on ads and landing pages.
Granular targeting. Combine rating, headline keywords, and product filters to build specific follow-ups.
Multi-store flexibility. Filter by store name when you operate several storefronts.

How to set it up

Open Workflows. Go to Automation > Workflows. Edit an existing workflow or click + Create Workflow.
Choose a starting method. Pick Start from Scratch, Build Using AI, Select from Template, or Import from a campaign.
Add a trigger. In the Workflow Builder, click Add Trigger.
Locate the trigger. Scroll to Ecommerce Stores and choose Product Review Submitted.
Name the trigger. Use a descriptive name like 5-Star Review > Slack or Low Rating > Support.
Add filters. Filter by rating, store name, product, or headline keyword to scope the trigger.
Build the actions. Add email or SMS replies, internal notifications, CRM updates, or third-party push steps.
Publish. Save and turn the workflow on.

Filter ideas

5-star path: rating equals 5 > thank-you SMS > push to a Google Sheet for ad creative.
Low-star path: rating less than 3 > internal Slack alert > create a support task with the reviewer's contact.
Product-specific: filter by product to route reviews of new launches into a focused dashboard.

Common pitfalls

Forgetting to scope by store when you run multiple storefronts (every workflow fires for every store).
Sending follow-up messages without consent confirmation; respect opt-in status.
Skipping the headline filter; keyword filters help catch issue-specific feedback ("shipping", "damaged").

Frequently Asked Questions

Where does the Product Review Submitted trigger live?

Find it under Automation > Workflows > Add Trigger > Ecommerce Stores in your Sparkforge sub-account.

Can I act on low-star reviews differently?

Yes. Filter by rating in the trigger, then route low-star submissions to your support inbox or Slack for priority handling.

Does the trigger work across multiple stores?

Yes. Use the store name filter to isolate workflows per storefront when you manage several stores in one sub-account.

What review data is available in the workflow?

The trigger captures rating, headline, comment, reviewer information, store, and product, all available as variables in downstream actions.

Can I push 5-star reviews to other tools?

Yes. Add Slack, Google Sheets, or webhook actions after the trigger to send 5-star reviews wherever your team uses them.