How to Send Custom Welcome Emails to New Sparkforge Membership Users

The Membership Welcome Email is a customizable system template that fires the moment a new member is granted access to a course or offer. You edit it once under Marketing templates, enable it once under Membership email settings, and every new member gets a branded onboarding email with their login info and offer details.

What you can put in the email

• Custom subject line and body content with your brand voice.
• Logo, colors, and footer that match the rest of your sends.
• Custom values like {{contact.first_name}} and {{offer.title}}.
• Login link and credentials so the member can get straight in.
• Attachments — onboarding PDFs, schedules, getting-started guides.

Common use cases

• Welcome email: short thanks, summary of what they bought, login link.
• Onboarding email: deeper intro, recommended first steps, links to support resources.
• Program-specific welcomes: fitness, cooking, language learning, digital marketing, project management — each can have its own template branched off the system version.

Step 1: Edit the system template

1. Click Marketing → Emails.
2. Click Templates.
3. Click + New → Email Marketing Templates.
4. Open System Templates, hover over Membership Welcome Email, and click Select.
5. Preview, then click Continue to create your editable copy.
6. Click the pencil icon next to your new template to open the editor.
7. Customize copy, branding, and custom values. Default membership tokens like {{contact.first_name}} and {{offer.title}} are already wired in — add more as needed.

Step 2: Enable the welcome email on memberships

1. Click Sites → Memberships → Settings.
2. Click Email Settings.
3. Toggle on Send Welcome Email.
4. Pick your customized template from the dropdown.
5. Click Save.

Available custom values

• {{contact.first_name}} — member's first name.
• {{contact.email}} — login email.
• {{offer.title}} — the offer they were granted access to.
• {{membership.login_link}} — direct link to log into the member portal.

Product titles aren't supported in the welcome email because one offer can have multiple products. Only the offer title is available. Use drip emails inside the offer if you need product-specific copy.