Complete List of Sparkforge Workflow Triggers

Triggers start workflows. Every trigger fires on a specific event — a contact change, a form submission, a payment, an appointment, etc. Below is the complete list of triggers Sparkforge ships, grouped by category, with a one-line description of what each one fires on.

To add one: open a workflow, click Add Trigger, and the menu opens. Triggers are listed under the same categories shown here.

Contact

• Birthday Reminder — fires on or around the contact's birthday using the offset you set.
• Contact Changed — fires when specified contact fields change to values you define.
• Contact Created — fires when a new contact is added to the CRM.
• Contact DND — fires when Do Not Disturb is toggled on or off.
• Contact Tag — fires when a tag is added to or removed from a contact.
• Custom Date Reminder — fires before, on, or after a chosen custom date field.
• Note Added — fires when a new note is added.
• Note Changed — fires when an existing note is edited.
• Task Added — fires when a task is created for the contact.
• Task Reminder — fires at the task's reminder time.
• Task Completed — fires when a task is marked complete.
• Contact Engagement Score — fires when the engagement score meets your rule.

Events

• Inbound Webhook — fires when data arrives at the workflow's webhook URL.
• Scheduler — fires on a time-based schedule, no contact required.
• Call Details — fires when a call log matches the details or outcomes you select.
• Email Events — fires on delivered, opened, clicked, bounced, spam, or unsubscribed.
• Customer Replied — fires when the contact replies on any connected channel.
• Conversation AI Trigger — fires on a configured Conversation AI event.
• Custom Trigger — fires on a custom event you define.
• Form Submitted — fires when a selected Sparkforge form is submitted.
• Survey Submitted — fires when a selected survey is submitted.
• Trigger Link Clicked — fires when a contact clicks a defined trigger link.
• Facebook Lead Form Submitted — fires on a Facebook Lead Ad submission.
• TikTok Form Submitted — fires on a TikTok lead form submission.
• Video Tracking — fires when a viewer reaches a chosen percent of a video.
• Number Validation — fires based on phone number validation result.
• Messaging Error – SMS — fires when an outbound SMS returns a specific error.
• LinkedIn Lead Form Submitted — fires on a LinkedIn Lead Gen submission.
• Funnel/Website PageView — fires when the contact views a specified URL or UTM.
• Quiz Submitted — fires when a quiz is submitted.
• New Review Received — fires when a review arrives in Reputation.
• Prospect Generated — fires when a prospect record is created.
• Click To WhatsApp Ads — fires when an inbound WhatsApp thread starts from a Click-to-WhatsApp ad.
• External Tracking Event — fires when a named tracking event is captured.

Appointments

• Appointment Status — fires on booked, rescheduled, canceled, or no-show.
• Customer Booked Appointment — fires when a customer books.
• Service Booking — fires on a Services (v2) booking.
• Rental Booking — fires when a rental reservation is booked.

Opportunities

• Opportunity Status Changed — fires on status changes (Open → Won/Lost).
• Opportunity Created — fires when a new opportunity is created.
• Opportunity Changed — fires when selected opportunity fields change.
• Pipeline Stage Changed — fires when an opportunity moves stages.
• Stale Opportunities — fires when opportunities meet your inactivity rule.

Affiliate

• Affiliate Created — fires when a new affiliate account is created.
• New Affiliate Sales — fires when a sale is attributed to an affiliate.
• Affiliate Enrolled In Campaign — fires when an affiliate joins a campaign.
• Lead Created — fires when a new affiliate-attributed lead is created.

Courses

• Category Started / Completed — fires when a learner starts or finishes a course category.
• Lesson Started / Completed — fires when a learner starts or finishes a lesson.
• New Signup — fires when a user signs up for a course or offer.
• Offer Access Granted / Removed — fires when access to an offer changes.
• Product Access Granted / Removed — fires when product access changes.
• Product Started / Completed — fires when a learner starts or finishes a product.
• User Login — fires when a learner logs in to the portal.

Payments

• Invoice — fires on invoice created, sent, due, or paid.
• Payment Received — fires when a payment is captured.
• Order Form Submission — fires when a checkout/order form is submitted.
• Order Submitted — fires when an order is successfully submitted.
• Documents & Contracts — fires on sent, signed, or declined.
• Estimates — fires on sent, accepted, or declined.
• Subscription — fires on create, update, pause, resume, or cancel.
• Refund — fires when a refund is issued.
• Coupon events — Coupon Code Applied, Redeemed, Redemption Limit Reached, and Expired each have their own trigger.

Ecommerce stores

• Shopify Order Placed — fires on a Shopify order.
• Shopify Abandoned Cart and Shopify Order Fulfilled — legacy triggers, deprecating soon.
• Order Fulfilled — fires on fulfillment in your current store connection.
• Product Review Submitted — fires on a new product review.
• Abandoned Checkout — fires when a checkout session is abandoned.

IVR

• Start IVR Trigger — fires when a caller reaches a configured IVR entry or option.

Facebook and Instagram

• Facebook – Comment(s) On A Post — fires on new comments on a selected post.
• Instagram – Comment(s) On A Post — fires on new comments on a selected post.

Communities

• Group Access Granted / Revoked — fires on member access changes.
• Private Channel Access Granted / Revoked — fires on private channel access changes.
• Leaderboard Level Changed — fires when a member's leaderboard level changes.

Certificates

• Certificates Issued — fires when a course certificate is generated.

Communication

• TikTok – Comment(s) On A Video — fires on new comments on a selected video.
• Transcript Generated — fires when a call or conversation transcript is created.

Google Ads

• Google Lead Form Submitted — fires on a Google Ads lead form submission.