How to Use the Go To Workflow Action in Sparkforge

What this action does

The Go To action lets you jump a contact to a different step in the same workflow. It's how you loop a contact back, merge branches, or skip ahead based on logic that's already run upstream.

Go To can only be added as the last step of a workflow or branch. You can't insert it between two existing actions.

How to configure

1. Open workflow actions — Inside your workflow editor.
2. Choose Go To — Pick it from the list of available actions.
3. Name the action — For example, Go to Wait Step.
4. Save — All eligible target actions get highlighted.
5. Pick the destination — Click the action you want the contact to jump to.
6. Disconnect when needed — Click the Disconnect GoTo icon under the action to change the target later.

Example: re-engage abandoned carts without re-emailing buyers

A retailer wants to nudge customers who abandoned a cart but skip anyone who already bought.

Trigger: Abandoned Checkout — duration over 10 minutes, cart value over $50.

1. Email: Personalized abandoned-cart reminder with an incentive.
2. Wait: 1 day.
3. If/Else: Branch on the Purchased tag.
4. Branch 2 (no purchase): Send a second reminder email, then a wait step.
5. Branch 1 (purchased): Add a Go To pointing to Branch 2's wait step so logic merges cleanly.

Result: cart abandoners get the second nudge, buyers don't.