Sparkforge Chat Widget: Add It to Your Website in Minutes

By Sparkforge Support Team ·Last reviewed May 3, 2026

The Sparkforge Chat Widget supports Live Chat, SMS, and WhatsApp messaging and installs on any website with a snippet of code. Pair it with a workflow trigger to get notified the moment a visitor starts a conversation.

The Sparkforge Chat Widget captures leads directly from your website with no ad spend required. It supports three modes: Live Chat (best for teams ready to respond in real time), SMS (continues the conversation on the visitor's phone), and WhatsApp (where enabled).

Installation requires no developer. You copy a snippet, paste it into your site, and the widget loads.

Before you install

For SMS replies to send, the subaccount must already have:

A purchased phone number.
Completed A2P 10DLC registration.

Without these, visitors can submit messages but the SMS reply path will fail.

How to set up the Chat Widget

Step 1: Configure a workflow trigger

You want to know the moment a conversation starts. Build a workflow with this trigger:

Event: Customer Replied
Filter: Reply Channel = Chat Widget

Each reply channel needs its own trigger. If you also use Google Messages or Instagram, create separate workflows for those.

Step 2: Add an internal notification action

Click the + button and search for Internal Notifications. Pick one of:

Email — to specific users or a custom address.
In-app notification — web or mobile app, to specific users or all.
SMS — to specific users or a custom number.

Use {{message.body}} in the notification body to include the visitor's actual message text.

Step 3: Install on your site

Inside the chat widget settings, copy the install snippet. Paste it before the closing </body> tag of every page where the widget should appear.

Installing on common platforms

WordPress: use a header/footer scripts plugin or paste into the theme footer.
Squarespace, Wix, Weebly, Shopify, Duda: each platform has a custom code or script injection field in site settings.

Customizing the widget

Configure the widget's color, greeting message, business hours, and which channels appear. Note that messaging is set once per widget — it does not change dynamically per page in the current build.

Multiple widgets per subaccount

You can create more than one chat widget in a subaccount. Use this when you have separate websites or want different greetings per audience.

Frequently Asked Questions

Can I customize the chat widget messaging per page?

Not dynamically. The greeting and prompt are set once per widget and stay consistent across every page where the widget loads.

Can I create multiple chat widgets in one subaccount?

Yes. Create as many widgets as you need to handle different sites or audiences from the same subaccount.

What do I need before SMS replies will work in the widget?

The subaccount must have a purchased phone number and completed A2P 10DLC registration. Without both, SMS reply attempts will fail.

How do I get notified when a chat starts?

Build a workflow with the Customer Replied trigger filtered to Reply Channel = Chat Widget, then add an Internal Notification action via email, in-app, or SMS.

Where do I paste the chat widget install code?

Just before the closing body tag on every page where the widget should appear. Most CMS platforms have a custom code or scripts field for this.