How to Pause and Resume Sub-Accounts in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Agency admins can pause SaaS sub-accounts automatically on subscription failure or pause any sub-account manually. Workflows draft on pause; everything else keeps running. Clients see a payment or contact prompt and can self-resume by paying.

If a SaaS client stops paying, you can pause their sub-account so they lose access until the bill is current. Regular (non-SaaS) clients can be paused manually at any time. Only agency admins can pause or resume.

Automatic pause on subscription failure (SaaS only)

Toggle automatic pause from Agency Sidebar > SAAS Configurator > Suspend Sub-Accounts when their SAAS subscription fails.

What counts as a subscription failure?

A subscription is considered failed when the Stripe status is canceled, past_due, incomplete, or incomplete_expired.

Manual pause (SaaS or regular)

Open Sub-Accounts from the agency sidebar.
Find the account, click the three dots on the right, and choose Manage Client.
Open the Actions dropdown and click Pause Sub-Account.
Check the confirmation box and confirm.

The pause takes effect within seconds. A banner inside the sub-account confirms the paused state.

What clients see when paused

Client Portal access is blocked while a sub-account is paused. After you resume, Client Portal access returns automatically.

SaaS client with a failed subscription

The client sees a screen to reactivate their SaaS subscription.
Sub-account users cannot add or change payment methods — only sub-account admins can.
When billing is fixed, the sub-account resumes automatically.

Regular client or SaaS client without a failed subscription

The client sees a screen prompting them to contact you. Your contact info comes from Agency > Settings > Company.

Resume a sub-account

Go to Agency Sidebar > Sub-Accounts.
Open the paused account, click the three dots, and choose Manage Client.
From the Actions dropdown, click Resume Sub-Account and confirm.

What pauses, what keeps running

All workflows in the sub-account drop to draft status when paused. Once you resume, those workflows need to be re-published before they fire again.

Everything else — calendars, messaging, automations outside workflows — keeps working as normal. The only visible change for the client is the reactivation or contact-us prompt.

Frequently Asked Questions

Who can pause and resume a sub-account?

Only agency admins. Sub-account users and admins cannot pause their own account.

Do workflows keep running while a sub-account is paused?

No. All workflows drop to draft on pause and need to be re-published after the account resumes.

How does a SaaS client resume their account?

By paying the failed subscription. Once payment goes through, the sub-account resumes automatically — no agency action needed.

Can a sub-account user update the payment method during pause?

No. Only sub-account admins can update payment details. Regular users see a prompt to contact a sub-account admin or the agency.

What contact info do paused regular clients see?

The phone number and email from Agency > Settings > Company.